Deploy with confidence.
Flexible support model to meet your needs. You can count on Poly for great support long after you purchase. We’ll help you troubleshoot issues to resolution, and replace hardware quickly if anything goes wrong. It’s all part of the Poly commitment to creating the best collaboration experience possible
- Support Modules
Data SheetAdvantage Service
If you need your problems solved fast to keep your teams up and running around the clock, consider the Poly Advantage Service. You get technical telephone support when you need it, telephone support for your cloud-partner endpoints, and reports on monthly utilization and periodic benchmarks.تحميل Data Sheet
Data SheetBusiness Critical Support
Obtain the highest level of response and resolution to service requests with a specialized team of Poly technical, managerial, and administrative experts.تحميل Data Sheet
Data SheetBusiness Relationship Management
Customer advocate and single point of contact business interface within Poly to monitor, analyze and report on service and support of the Poly production solution.تحميل Data Sheet
Data SheetElite Service
Elite service goes beyond individual-product support to deliver a holistic support strategy that keeps an eye on your global Poly environment. It is a proactive, high-touch service that helps you oversee your Poly investment, and increase your ROI, while also tackling your day-to-day technical requests.تحميل Data Sheet
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Data SheetImmersive Telepresence Support
This provides unlimited 24x7 technical and escalation support for your Poly Telepresence system via phone—and onsite support during business hours. Expect next-business-day responses, fast-as-possible parts replacement and on-the-spot software updates.تحميل Data Sheet
Data SheetPremier Support and Premier Software Support
Your in-house resources may not be enough. We’ll jump in during business hours with telephone and multi-vendor support, software upgrades and updates, parts replacement, and online support. Your manufacturer’s software warranty lasts 90 days—this support enhances it, covering you for a full year.تحميل Data Sheet
Data SheetRemote Technical Support Engineer
The Remote Technical Support Engineer (RTSE) helps you maintain your Poly solution as well as achieve your desired response and reliability goals when technical assistance is required.تحميل Data Sheet
Data SheetResident Technical Service
Complement your internal teams with the deep expertise of a Poly resident technician—available up to 40 hours per week for a specified term. They can support your daily operations, solve technical problems, help manage service levels and more.تحميل Data Sheet
Data SheetTechnical Account Management
Technical Account Management is a proactive, personalized support program developed for enterprise accounts that need a consultative relationship with Poly.تحميل Data Sheet
InfographicWhich Poly support service is right for you?
Poly and our partners offer a range of complementary services including Premier, Advantage, additional support modules, and Elite. Which one is right for you?تحميل Infographic
Data SheetWhy reactivate your Poly support?
Ensure you have access to technical resources that are the 'best in the business' to help support your Poly assets and deliver the fast path to resolution.تحميل Data Sheet