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Support Services

On-demand expertise

Organizations have goals, but they don’t always have all the resources in-house that are needed to achieve them. Whether you need to broaden or deepen your support bench, monitor and adapt for better efficiency, replace hardware, or leverage deep technical knowledge of specific systems, our support services teams can help. Use our expertise and people power to reduce risk, increase uptime, and drive productivity, while getting the peace of mind that comes with knowing you’ve got an expert team supporting you.

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Overview

Deploy with confidence.

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Benefits

Services

  • Data Sheet
    Advantage Service

    If you need your problems solved fast to keep your teams up and running around the clock, consider the Poly Advantage Service. You get technical telephone support when you need it, telephone support for your cloud-partner endpoints, and reports on monthly utilization and periodic benchmarks.

    تحميل Data Sheet
  • Data Sheet
    Business Critical Support

    Obtain the highest level of response and resolution to service requests with a specialized team of Poly technical, managerial, and administrative experts.

    تحميل Data Sheet
  • Data Sheet
    Business Relationship Management

    Customer advocate and single point of contact business interface within Poly to monitor, analyze and report on service and support of the Poly production solution.

    تحميل Data Sheet
  • Data Sheet
    Elite Service

    Elite service goes beyond individual-product support to deliver a holistic support strategy that keeps an eye on your global Poly environment. It is a proactive, high-touch service that helps you oversee your Poly investment, and increase your ROI, while also tackling your day-to-day technical requests.

    تحميل Data Sheet
  • Webinar
    How Poly Services help your success

    Get more details on how to use our services.

  • Data Sheet
    Immersive Telepresence Support

    This provides unlimited 24x7 technical and escalation support for your Poly Telepresence system via phone—and onsite support during business hours. Expect next-business-day responses, fast-as-possible parts replacement and on-the-spot software updates.

    تحميل Data Sheet
  • Data Sheet
    Premier Support and Premier Software Support

    Your in-house resources may not be enough. We’ll jump in during business hours with telephone and multi-vendor support, software upgrades and updates, parts replacement, and online support. Your manufacturer’s software warranty lasts 90 days—this support enhances it, covering you for a full year.

    تحميل Data Sheet
  • Data Sheet
    Remote Technical Support Engineer

    The Remote Technical Support Engineer (RTSE) helps you maintain your Poly solution as well as achieve your desired response and reliability goals when technical assistance is required.

    تحميل Data Sheet
  • Data Sheet
    Resident Technical Service

    Complement your internal teams with the deep expertise of a Poly resident technician—available up to 40 hours per week for a specified term. They can support your daily operations, solve technical problems, help manage service levels and more.

    تحميل Data Sheet
  • Data Sheet
    Technical Account Management

    Technical Account Management is a proactive, personalized support program developed for enterprise accounts that need a consultative relationship with Poly.

    تحميل Data Sheet
  • Infographic
    Which Poly support service is right for you?

    Poly and our partners offer a range of complementary services including Premier, Advantage, additional support modules, and Elite. Which one is right for you?

    تحميل Infographic
  • Data Sheet
    Why reactivate your Poly support?

    Ensure you have access to technical resources that are the 'best in the business' to help support your Poly assets and deliver the fast path to resolution.

    تحميل Data Sheet