معرف المقالة: 000030254
Last Modified Date: 05/15/2021
Access Level: Public
Spokes Known Issue: Lync 2013 does not Change Presence when Headset is Donned
IssueSpokes does not update the presence status in Lync 2013 as configured on the ‘Preferences’ tab of Plantronics Control Panel (PCP) when a headset with Smart Sensor™ is put on (DON) or removed (DOFF).
CauseLync 2013 removed the Application Programming Interface (API) previously used by Spokes to update the presence status in Lync 2010.
Workaround/ResolutionInstall the Plantronics Smart Presence Application for Lync 2013 (available for download at http://www.plantronics.com/us/support/software-downloads/business-windows.jsp) together with Spokes 2.8 to allow the presence status to be updated automatically from another softphone or a multi-interface Plantronics device. Refer to the Install Notes for more information.
Affected Operating System(s)All versions of Windows
Affected Software Application(s)Spokes 2.7 and later, with Lync 2013
Affected HardwareAll PC compatible devices with Smart Sensor, including Voyager Pro UC (v2), Voyager Legend UC and Blackwire 500/700 series headsets
Date RaisedJanuary 22, 2013