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معرف المقالة: 000027551
Last Modified Date: 05/15/2021
Access Level: Public

BT600 Troubleshooting: Adapter Not Recognized

When I connect a new BT600 to the PC, the PC does not appear to recognize the adapter. Why does this happen?
The reason why the BT600 appears not to be recognized is that the OS will not begin to install any drivers unless the BT600 is paired with a headset.

The fix for this issue is to put the BT600 into pairing mode. To do so, press and hold the little pin hole on the dongle until it starts to flash red/blue continuously. Put the headset into pairing mode and wait until the LED on the BT600 goes solid blue, and the OS should start to install the drivers.

If you the PC still appears not to recognize the BT600, contact our Technical Assistance Center.