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Article ID: 000063559
Last Modified Date: 09/28/2022
Access Level: Public

ELITE: Upgrade touch

Need to update a polycom panel but theres no internet
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Update RealPresence Touch Software from a USB Storage Device

You can update the RealPresence Touch quickly using a USB storage device without updating the RealPresence Touch factory restore partition.


  1. Open a browser and navigate to
  2. Navigate to the page for the system that you use with the RealPresence Touch.
  3. Save the RealPresence Touch operating system software package (.tar) file from the Polycom website to the root directory of the USB device.
  4. Ensure the RealPresence Touch Ethernet cord is connected and the RealPresence Touch is powered on.
  5. Connect the USB device to the side of the RealPresence Touch.
  6. An automatic prompt asks you if you want to update the platform software.
Touch  Yes.