Accessibility Skip to content
Article ID: 000063559
Last Modified Date: 09/28/2022
Access Level: Public
ELITE: Upgrade touch
Need to update a polycom panel but theres no internet
Dowload from https://www.poly.com/us/en/support/products/video-conferencing/realpresence-group-series/group-500
Update RealPresence Touch Software from a USB Storage DeviceYou can update the RealPresence Touch quickly using a USB storage device without updating the RealPresence Touch factory restore partition.
- Open a browser and navigate to www.poly.com/us/en/support
- Navigate to the page for the system that you use with the RealPresence Touch.
- Save the RealPresence Touch operating system software package (.tar) file from the Polycom website to the root directory of the USB device.
- Ensure the RealPresence Touch Ethernet cord is connected and the RealPresence Touch is powered on.
- Connect the USB device to the side of the RealPresence Touch.
- An automatic prompt asks you if you want to update the platform software.