SaaS (Plantronics Manager/Plantronics Manager Pro) Release Notes

August 18th, 2022 Plantronics Manager Pro 3.26 
Maintenance release

Resolved Issues

• Corrected SAVI 73xx reporting issue, where devices successfully updated were not reporting as compliant

  Known Issues 

• If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
• Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:

o    Reduce the time period used for filtering the report.
o    Reduce the data retention period in Admin Preferences down to the minimum of 6 months.  
o    Create scheduled reports that run after hours.

• If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
• Attempting to delete a large number of groups (>= 2000) may timeout. 
• Turning off group auto-creation not showing up in audit log

Plantronics Hub (client software)
Please see the Plantronics Hub Release Notes for detailed information on newly added Plantronics Hub features and newly supported softphones and devices.  Some Plantronics Hub features may be included in this document if/when they have a direct impact to enterprise deployments and functionality.


Plantronics Manager Pro 3.25

Plantronics Hub (client software)
Please see the Plantronics Hub Release Notes for detailed information on newly added Plantronics Hub features and newly supported softphones and devices.  Some Plantronics Hub features may be included in this document if/when they have a direct impact to enterprise deployments and functionality

Plantronics Manager Pro 3.25

Resolved Issues

• Security patching and upgrade to Plantronics Manager Pro reporting engineCorrected 
• Security patching and upgrade to Plantronics Manager Pro reporting engine
• Corrected issue where DA85 settings policy updates were not getting saved.

Known Issues 

• If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
• Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:

o    Reduce the time period used for filtering the report.
o    Reduce the data retention period in Admin Preferences down to the minimum of 6 months.  
o    Create scheduled reports that run after hours.

• If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
• Attempting to delete a large number of groups (>= 2000) may timeout. 
• Turning off group auto-creation not showing up in audit log

February 1^st, 2022: Plantronics Manager Pro 3.24


Resolved Issues

• Implemented security updates, updating Log4j, and patching components in reporting and API sub-systems
• Added the option to configure the “Call On Hold” setting in Blackwire 52XX device settings policies

Known Issues

• If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
• Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
  • Reduce the time period used for filtering the report.
  • Reduce the data retention period in Admin Preferences down to a minimum of 6 months. 
  • Create scheduled reports that run after hours.
• If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
• Attempting to delete a large number of groups (>= 2000) may timeout.
• Turning off group auto-creation not showing up in audit log

November 17^th, 2021 Plantronics Manager Pro 3.24

Resolved Issues

• Enhancements made to reduce SSO login failures and improve login error messaging
• Corrected “Last Run” reporting data for multiple saved reports
• Enabled EncorePro 300 series USB device settings support
• Enabled Blackwire 3300 series USB device settings support
• Enabled Dell WH3022/WL5022/WL7022/BT100 USB device settings support
• Enabled EncorePro 500 series/DA75/DA85 USB device settings support
• Enabled Voyager 4240 series USB device settings support
• Enabled Savi 7300 series USB device settings support
• Enabled Calisto 3200-M Series USB device settings support
• Voyager 6200 UC USB device settings support
• Mute Reminder and Mute On/Off setting configurations removed for Blackwire 3210/3220 devices
• Extended range mode settings removed for Voyager 4300 series device settings configuration
• Corrected settings implementation for Voyager 4320 Incoming Call Alert and Streaming Audio settings
• Corrected UI issue resulting in blank notification bar in Admin | Plantronics Hub page
• Corrected UI issue with filter operation in Conversation Analytics report

Known Issues

• If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
• Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
  • Reduce the time period used for filtering the report.
  • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
  • Create scheduled reports that run after hours.
• If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
• Attempting to delete a large number of groups (>= 2000) may timeout.
• Turning off group auto-creation not showing up in audit log

Plantronics Manager Pro Release Notes - 3.23 Release

August 25^th, 2021: Plantronics Manager Pro 3.23 Release


Resolved Issues

• Minor label changes to the policy compliance report to provide greater clarity regarding update status
• Corrected execution of policy settings for Savi 82xx devices (PIDs AB03 & AB04)
• Corrected date filter in Device Inventory report for “Other Manufacturers” devices
• Formatting improvements made to the Softphone Adoption CSV report download
• Corrected Reference Overview | User Guide links
• Added Independent Volume Control setting for Blackwire 33xx devices
• Modified period filter label and included additional clarification under TERMINOLOGY section
• Improved definition for Inactive devices in Activity states window

                                            
Known Issues

• Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
  • Reduce the time period used for filtering the report.
  • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
  • Create scheduled reports that run after hours.
• If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
• Attempting to delete a large number of groups (>= 2000) may timeout.
• Turning off group auto-creation not showing up in audit log

Plantronics Manager Pro Release Notes - 3.22 Maintenance Release Update

July 19, 2021: Plantronics Manager Pro 3.22 Update


Resolved Issues

• Corrected display of anti-startle reported value for DA75/85 devices.
• Added display of Independent Volume Control to DA75/85 settings.
• Minor cosmetic update to Acoustic Events reports for softphones lacking call ID validation
• Minor image updates
• Fixed tool tips under Company Snapshot on Home page.

Known Issues

• If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
• Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
  • Reduce the time period used for filtering the report.
  • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
  • Create scheduled reports that run after hours.
• If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
• Attempting to delete a large number of groups (>= 2000) may timeout.
• Turning off group auto-creation not showing up in audit log

Plantronics Manager Pro Release Notes 3.22 Update

May 26, 2021: Plantronics Manager Pro 3.22 Update

What's New 

General

Plantronics Manager Pro

• Infrastructure updates
• Added Cisco Webex softphone support

Resolved Issues

• Added support for Bluetooth permissions policy setting on Sync 20
• Added support for new Sync 20 device (PID 0x016D)
• Updated Voyager Focus & Voyager 4200 FW policy settings

Known Issues

• If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
• Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
  • Reduce the time period used for filtering the report.
  • Reduce the data retention period in Admin Preferences down to a minimum of 6 months. 
  • Create scheduled reports that run after hours.
• If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
• Attempting to delete a large number of groups (>= 2000) may timeout.
• Turning off group auto-creation not showing up in audit log

Plantronics Manager Pro Release Notes 3.21 - Maintenance Release Update

Apr 7, 2021: Plantronics Manager Pro 3.21 Update

Resolved Issues

• Corrected display of naming for saved Device Distribution reports
• Corrected unknown server error when deleting BT600 devices
• Enhanced audit log to include the addition or removal of users from automatically generated LDAP groups

Known Issues

• If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
• Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
  • Reduce the time period used for filtering the report.
  • Reduce the data retention period in Admin Preferences down to a minimum of 6 months. 
  • Create scheduled reports that run after hours.
• If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
• Attempting to delete a large number of groups (>= 2000) may timeout.
• Turning off group auto-creation not showing up in audit log

Plantronics Manager Pro Release Notes 3.21 Update

Jan 28, 2021: Plantronics Manager Pro 3.21 Update


What's New 

General

Plantronics Manager Pro

• Infrastructure updates

Resolved Issues
 

• Improved error handling for faulty Single Sign-On configurations
• Resolved device inventory count discrepancies related to non-Poly devices
• Improved average call duration calculations in User Activity Report popup window
• Resolved BT600 PID discrepancies between Hub and PMP when paired with different headset tops
• Resolved tenant creation issue for tenant domain names starting with ‘www’
• Improved handling for password reset requests with expired activation links
• Fixed save function for Table View of Softphone Adoption Reports
• Corrected policy compliance handling for Sync devices
• Corrected Partner API issues related to device compliance and accounting
• Added new settings options for SAVI 7300 and Blackwire 8225 devices
• Corrected mobile voice command default setting for SAVI 7xx devices
• Corrections and enhancements made to user interface and report display
• Corrected issue allowing more than 10,000 users in Device Distribution CSV report for Users with Zero devices

Known Issues

• If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
• Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
  • Reduce the time period used for filtering the report.
  • Reduce the data retention period in Admin Preferences down to a minimum of 6 months. 
  • Create scheduled reports that run after hours.
• If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
• Attempting to delete a large number of groups (>= 2000) may timeout.
• Turning off group auto-creation not showing up in the audit log

Plantronics Manager Pro Release Notes 3.20.1 Update

Nov 18, 2020: Plantronics Manager Pro 3.20.1 Update

What's New 

General

Plantronics Manager Pro

• Infrastructure updates

Resolved Issues
 

• Updated Close Conversation Limiting settings for SAVI 82xx

Known Issues

• If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
• Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
  • Reduce the time period used for filtering the report.
  • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
  • Create scheduled reports that run after hours.
• If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
• Attempting to delete a large number of groups (>= 2000) may timeout.
• Turning off group auto-creation not showing up in audit log

Plantronics Manager Pro Release Notes 3.20 Update

Oct 28, 2020: Plantronics Manager Pro 3.20 Update


What's New 

General

Plantronics Manager Pro

• Poly Sync 20 device support
• Automatic update on Plantronics Hub restart option made available for Apple MAC policy deployments

Resolved Issues
 

• Corrected Device Adoption report “All Device States” filter to ensure the result set includes the sum of “Active”, “Inactive” and “Out of Service” filters
• Corrected issue with multiple link handling in Audit Log report
• Improved page handling when switching tabs in Softphone Adoption report
• Improved page handling for Version Status reports
• Corrected issue where Plantronics Manager FW retraction notifications were not being sent
• Corrected Audit Log issue where the creation of Saved Reports did not include the name/type of the originating report

Known Issues

• If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
• Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
  • Reduce the time period used for filtering the report.
  • Reduce the data retention period in Admin Preferences down to a minimum of 6 months. 
  • Create scheduled reports that run after hours.
• If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
• Attempting to delete a large number of groups (>= 2000) may timeout.
• Turning off group auto-creation not showing up in audit log

Plantronics Manager Pro Release Notes 3.19.1 Update

Sep 24, 2020: Plantronics Manager Pro 3.19.1 Update

What's New 

General

Plantronics Manager Pro  

• SAVI 8200 AERs settings support added

Resolved Issues
 

• Clarified process description regarding the deployment of updates from a local source
• Corrected date-handling to address inconsistencies related to policy compliance reporting
• Correction to Voyager Focus 2 ringtone settings configuration
• Corrected time display issue for End of Month saved reports

Known Issues

• If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
• Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
  • Reduce the time period used for filtering the report.
  • Reduce the data retention period in Admin Preferences down to a minimum of 6 months. 
  • Create scheduled reports that run after hours.
• If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
• Attempting to delete a large number of groups (>= 2000) may timeout.
• Turning off group auto-creation not showing up in the audit log

Plantronics Manager Pro Release Notes 3.19.0 Update

Aug 20, 2020: Plantronics Manager Pro 3.19.0 Update

What's New 

General

Plantronics Manager Pro

• Added the ability to configure administrative reporting settings for the Savi 8200 Series.

Resolved Issues
 

• Fixed an issue with the data retention process not deleting users.
• Addressed a general time-zone handling issue in reports that caused misleading or incorrect results.
• Modified the names of specific device settings to be consistent across products.
• Removed the Eagle Eye Mini camera from the Device Adoption report since there is currently no call information associated with the camera.
• Corrected multiple issues with hyperlinks not working as expected after the recent move from Plantronics to poly.com
• Filtering on Software|Build in Host Inventory now works as expected.
• Ensure the policy type dropdown remains disabled after a page refresh.
• Added entries to the Audit Log report when reports are scheduled and/or emailed.
• General UI fixes and improvements to reports and inventory.

Known Issues

• If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
• Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
  • Reduce the time period used for filtering the report.
  • Reduce the data retention period in Admin Preferences down to a minimum of 6 months. 
  • Create scheduled reports that run after hours.
• If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
• Attempting to delete a large number of groups (>= 2000) may timeout.
• Turning off group auto-creation not showing up in the audit log

Earlier Versions of Plantronics Manager/Plantronics Manager Pro

• Earlier versions of the release notes can be found here.