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Support Services Expertise to meet your unique challenges

Poly helps you meet a variety of business challenges with a comprehensive portfolio of Support Services designed to meet your exact needs. Each business environment is unique, which is why our flexible support service options provide the right level of assistance and technical expertise, when and where you need it, to keep your end users productive and satisfied.

Overview

Flexible options based on your needs

Poly helps you meet a variety of business challenges with a comprehensive portfolio of Support Services designed to meet your exact needs. Each business environment is unique, which is why our flexible support service options provide the right level of assistance and technical expertise, when and where you need it, to keep your end users productive and satisfied. 


Poly+

Unlock the potential of the possible

Rest easy knowing Poly has your back, day or night. No one knows collaboration solutions better, especially given our expertise and alliances with leading ecosystem partners. Benefit from advance hardware replacement* wherever you need it with pre-paid next day shipping for minimal downtime. And with upgraded access to premium software, elevating your collaborative experience couldn’t be easier. Unlock the potential of the possible.  


Poly+ Enterprise

Turbo-charged Poly+

It’s peace of mind only Poly can deliver. Poly+ Enterprise gives you hassle-free asset management, automatic coverage, and premium software for your entire Poly estate. You can even purchase your choice of devices at a fixed support price without the hassle of tracking serial numbers.


Elite

Proactive, Personalized, High-touch Support

Elite helps you manage your dispersed Poly environment around the world, provides resources to manage your day-to-day technical requests, and keeps a close watch on your Poly investment in its entirety. Our solution-focused support service helps you minimize risks through strategic upgrades and smart asset management.

Compare Plans

Choose what fits your needs

 
Poly+
Poly+ Enterprise
Elite
Software Upgrades and Updates
No tracking of serial numbers required    
Advance Parts Replacement* Next Business Day
Escalation Support - Technical
Poly Support Portal Access
24x7 Support Hours
Priority Support Response
Ecosystem Cloud Partner Support
Dedicated Support Number to Access Assigned Support    
Network diagnostics testing, email notifications, integrations to 3rd party tools (available to customers using Poly Lens)
Customer Success Manager
Optional
Technical Account Management 
Optional
Optional
Infrastructure asset management, central storage of customer's enviroment and network configuration    
Additional Service, Support and Reporting Capabilities, designed for the Largest Enterprises in the World    

Support Modules

Optional Support Modules

Get the extra help you need when you need it.

Maybe you’re realizing that you need a little more expertise. We’ve got you. Our flexible support options provide the exact level of assistance and technical expertise you need, when you need it. We’ll help keep your end users productive, happy, and loving your IT team. 

Next Steps

Connect with us today

Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a certified partner in your area today to get started.