Elite Comprehensive Hassle-free Support for Everything Poly
- Priority access to 24x7 technical support with direct access to a Technical Account Manager
- Consultative services including regular business and performance reviews with direct access to an assigned Customer Success Manager
- Primary point of contact for Poly enabled strategic cloud partner endpoint environments
Overview
Personalized, Proactive, High-Touch Support
Elite helps you manage your dispersed Poly environment around the world, provides resources to manage your day-to-day technical requests, and keeps a close watch on your Poly investment in its entirety. Our solution-focused support service helps you minimize risks through strategic upgrades and smart asset management.
All the Benefits of Poly+
Unlimited, Global 24x7 Priority Technical Support
Poly solutions are rock solid, but if an incident occurs we’re here to help you how and when you need it, using your preferred communication channel - phone, chat, web, live video. Ecosystem cloud partner support means we can act as your primary point of contact to resolve any technical issues you may have.
Advance Hardware Replacement*
If a replacement is required, we will ship it to you with pre-paid next-business-day shipping, ensuring business continuity.
Upgraded Premium Software
Elevate your collaborative experience with IT tools, device-specific enhancements, and capabilities all delivering a superior user experience and greater adoption across the entire enterprise.
Exclusive Professional Services Discounts
Save your business time and money with exclusive discounts on remotely delivered Professional Services.
And More
Technical Account Manager (TAM)
Your primary technical resource who manages escalations and offers recommendations for deployment planning, software and hardware product upgrades and oversees remote deployments of system upgrades.
Customer Success Manager (CSM)
Dedicated to making sure Poly service program activities are optimized.
24x7 Account Specific and Prioritized Technical Support Access
Access to the customer support team familiar with your deployment who assist in solving issues by phone.
Software Version Management
Your Elite team keeps you updated on the latest releases and how they apply to your systems and environment.
Software Update and Upgrade Assistance
The TAM works with you to recommend, plan, and oversee remote deployment of all Poly software updates and upgrades.
Entitlement Coverage
To give you an overview of your collaboration tools, your Elite team catalogs all infrastructure, network, and endpoint hardware.
Program Reviews
Your Poly CSM and TAM conduct regular status meetings with your assigned point of contact, addressing items such as business objectives, program status, actions, and new initiatives.
Upgraded Premium Software Included
Notification Center
Audit Log
Network Diagnostics
Room Insights
Room Analytics
Room Dashboard
API Access to Premium Features
Visual Analytics with Power BI
Optimize and save time throughout your day with custom device alerts for status, software availability, and licenses expiration.
Gain better visibility into Poly Lens Admin portal usage with additional detail on what has changed, when, and by whom.
Get insights on how network performance may be impacting end users meeting experience. Ideal for troubleshooting remote users with less-than-ideal consumer bandwidth.
Highlights key room utilization and meeting behavior data into a curated list of notable insights about how your space is being used.
Provides the ability to explore detailed workplace usage in specific rooms down to the hour.
Customizable, unified view of room utilization trends. Compares activity across sites and rooms all in one place.
Access premium features in Poly Lens using APIs to build applications that are customized to your needs. Help build the future of communication one API at a time.
Supercharge UC analytics with greater visualization and more insights in a way that is more familiar to you. Easily build reports based on device adoption, status, and inventory data or combine with other data sets to create a single pane of glass for your UC systems.
Poly Lens
Intelligent Insights, Scalable Management
Poly Lens software gives IT teams visibility and control over voice, video, and headset devices. Deploy, configure, update, and get valuable insights from one endpoint or thousands using one scalable platform. Poly Lens makes it simple: no heavy IT lifting required.
Poly Lens App
Designed for You
Get the most out of your Poly devices. Use one convenient app to manage all your compatible devices. Keep software up to date, manage settings, and use the personal health and wellness reminders to keep you focused and energized all day long. With the Poly Lens App, you can customize your devices to work the way you do.
Resources
* Advance Hardware Replacement details and information
** Device count limits may apply