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Solutions for Amazon Connect

Overview

The call center is the front line for your brand
Provide amazing call center experiences by choosing Poly plus Amazon

Poly headsets, handsets, and device management – coupled with Amazon’s innovative Connect call center software – enable brilliant audio. In an industry first, Poly has developed the Poly-integrated Amazon Connect Contact Control Panel (CCP) which enables our customers to accelerate their Amazon Connect deployment and ensure a uniform user experience with Poly headsets and USB adaptors from the get-go.

Call Center agents, supervisors and managers can expect an pro-grade user experience such as:

Call Center agents, supervisors and managers can expect an pro-grade user experience such as:

  • Call answer/end, volume adjustment seamlessly synchronized between Poly headsets and agent's PC
  • Quick disconnect/mute recognition, including removal of user from the queue and automatic change of status
  • New and improved appearance of CCP with Poly animated Branding
  • Data flow through to Plantronics Manager Pro SaaS service
  • Identification of Poly headset/device connected to Amazon Connect

The Poly-Integrated Amazon Connect CCP can be downloaded from the AWS Marketplace.

Fur further information on our integrated solutions for Amazon Connect, please visit our Developer resources.

  • Savi 8200 Office
    Savi 8200 Office
    Savi 8200 Office
    Wireless DECT™ headset system

    Make every conversation clear with the Savi 8200 Office Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.

  • Savi 7300 Office Series
    Savi 7300 Office Series
    Savi 7300 Office Series
    Ultra-secure wireless DECT™ headset system

    Armor up with Savi 7300 Office Series to keep conversations private. The ultra-secure DECT™ wireless headset is the perfect choice for financial, medical, government and contact centers or anywhere sensitive conversations happen.

  • Voyager 4200 Office and UC Series
    Voyager 4200 Office and UC Series
    £184.95
    Voyager 4200 Office and UC Series
    £184.95
    Bluetooth office headset

    Options? Oh, yeah. With multiple devices in an open office environment, you need freedom to roam and choose your own calling style. Whether you’re on a desk phone, smartphone or computer, Plantronics Voyager 4200 Office and UC Series Bluetooth® headsets make it easy to do more. You can even listen to music between calls. Power up productivity with outstanding audio, freedom and flexibility.

  • EncorePro 500 Series
    EncorePro 500 Series
    EncorePro 500 Series
    Smarter headsets for call centers

    The all-day comfort, reliability, and durability our EncorePro Family is known for, with the addition of built-in call control. The EncorePro 500 USB Series is ready for every call because every call matters.

  • EncorePro 500 USB Series
    EncorePro 500 USB Series
    EncorePro 500 USB Series
    Corded USB Headset

    The all-day comfort, reliability, and durability our EncorePro Family is known for, with the addition of built-in call control. The EncorePro 500 USB Series is ready for every call because every call matters.

  • DA Series
    DA Series
    DA Series
    Smarter digital adapters for Poly QD headsets

    USB audio processor that connects QD equipped headsets to PC

  • MDA100 QD Series
    MDA100 QD Series
    MDA100 QD Series
    Analog switch for Quick Disconnect (QD) headsets

    Simple to use, easy to manage. The MDA100 QD Series makes your transition to softphones and unified communications seamless. These intuitive switches helps manage audio from different sources, without changing headsets.

  • MDA500 QD Series
    MDA500 QD Series
    MDA500 QD Series
    Corded Switcher/Mixer for Quick Disconnect (QD) Headsets

    MDA500 QD Series of audio processors seamlessly integrate mixed-call environments for an improved customer experience, feature easy-to-use call controls and improves Customer Service Representatives (CSRs) training.

User Guide
Solutions for Amazon Connect

See the best headsets for Amazon Connect and legacy telephony

Download User Guide
Next Steps

Connect with us today

Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a certified partner in your area today to get started.