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Article ID: 000031699
Last Modified Date: 05/15/2021
Access Level: Public

Spokes Known Issue: Third incoming Office Communicator call is rejected instead of answered

Issue
When there are two Microsoft Office Communicator R2 (OC) calls on hold, a third incoming call is rejected when the Call Control button is pressed on the headset.
Cause
Spokes is only capable of handling two simultaneous calls.
Workaround/Resolution
When using Microsoft Office Communicator R2 with the Microsoft version of a Plantronics device and Spokes, on a phone line that permits more than two simultaneous calls, answer a third incoming call using the OC GUI instead of the device’s Answer button. This issue may be addressed in a future release, pending API improvements by Microsoft.
Affected Operating System(s)
All versions of Windows
Affected Software Application(s)
All versions of Spokes when running Microsoft Office Communicator R2
Affected Hardware
All Plantronics devices supported by Spokes (refer to the Spokes Install Notes).
Date Raised
21 August 2012