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Poly has joined the HP family! From August 7, 2023, Poly Support contact options will connect you to HP. This portal will be live until November, when we'll move to the HP Customer Support site.
Poly Engineering Advisories and Technical Notifications
Poly Engineering Advisories and Notifications for SoundPoint IP, SoundStation IP, Business Media Phones, and SoundStructure
Get the latest Engineering Advisories and Notifications for Poly desktop, conferencing, and wireless voice product solutions.
Acronym: Engineering Advisories (EA), Technical Bulletin (TB), Quick Tips (QT), Feature Profile (FP), Technical Notification (TN), Best Practice (BP)
Current Shipping Config
- VVX Series Shipping Configuration
- CCX Series Shipping Configuration
- Trio Series Shipping Configuration
- D230 Series Shipping Configuration
- Obi ATA Series Shipping Configuration
- Rove Series Shipping Configuration
- Edge B Series Shipping Configuration
2023
2022
- December Product Shipping Configuration Change for CCX 350 (EA 73378)
- ZTP Disabled by Default on Poly CCX (EA73851)
- Product Shipping Configuration Change for VVX D230 (EA 72186)
- Product Shipping Configuration Change for CCX (EA 71888)
- Product Shipping Configuration Change for Edge B Series (EA70459)
- Product Shipping Configuration Change for Trio 8300 (EA70336)
- CCX 500 Incorrect Software Reported Rev Code
- Product Shipping Configuration Change for VVX Series (EA210826)
- Product Shipping Configuration Change for Rove Series (EA70458)
2021
- November 2021 CCX Series Product Shipping Configuration Change Notice
- Rove Units Manufactured with Duplicate MAC Addresses (EA 212988)
- Power Consumption and Management on Poly Phones (EA184953)
- June 2021 CCX & Trio Product Shipping Configuration Notice (EA 206112)
- Product Shipping Configuration Change for VVX D230 and OBi ATAs (EA200113)
- Unable to Sign Into Skype for Business Due to Failure Of Fetching Certificate | Microsoft NEL Feature (EA195430)
- Best Practices Guide: Mutual TLS Certificate Validation (EA 196390)
- Call to Upgrade CCX 400 Teams Phones Running Version 1.0.X to UCS 6.2.23 via the Microsoft Teams Admin Center(EA 196041)
2020
- Poly Audio Device MAC Address Serial Number Range Change (EA 189869)
- California SB-327 Password Requirement Compliance
- Updating to the Latest Versions of the Poly BToE and Poly Desktop Connector (PDC) Desktop Applications (EA 318)
- April 2020 Poly VVX Product Shipping Configuration Change Notice for Microsoft Skype for Business (EA 173367)
- April 2020 Poly VVX Product Shipping Configuration Change Notice (EA 173367)
- Addressing Poly Trio 8800 Software Downgrade Limitations (EA 106128)
- Microsoft Online Device Registration with OAuth 2.0 & Third-Party Application ID - Poly Devices that require updates
- VVX x50 Power Management/Engineering Advisory (EA 154237)
2019
- Addressing Poly Trio 8300 LCD with faint vertical lines (TA 162212)
- Poly Devices call hold, transfer, and resume fails after installing the July 2019 Cumulative Update 10 for Skype for Business Server 2015 (TA-149437)
- Addressing Poly Trio 8500 Choppy Audio (TA 141136)
- Using Busy Lamp Field and Hunt Groups (EA 985)
- March 2019 Poly Trio 8800/8500 Product Shipping Change Notice (EA206112)
2018
- November 2018 Poly Trio 8800/8500 Product Shipping Change Notice (EA 106116)
- BLF Benchmarking for VVX Business Media Phones (EA 572)
- UC Software REST API Reference Manual
- Configuring Software Updates for Devices Registered to Microsoft Skype for Business (TN 275)
2017
- Poly UC Software PTT/Group Paging Audio Packet Format (EA 70568)
- July 2017 Product Shipping Configuration Change Notice (EA 124139)
- May 2017 VVX 500 Product Shipping Change Notice (EA 92279)
2016
- VQMon Software Certificate License Extension (TN 120844)
- April 2016 Product Shipping Configuration Change Notice (EA 106961)
- Calls from Poly SoundStation IP 6000 with MAC Addresses starting with “6416” Fail (EA 1305)
- Resolve Reboot Loop of Poly RealPresence Trio Systems on Cisco CDP Switches (TN 1291)
- Power Consumption and Management on Poly Phones (EA 48152)
2015
- Using Busy Lamp Field and Hunt Groups (EA 91820)
- Software Upgrade of Poly RealPresence Trio 8800 SKUs (-018) for Microsoft Lync (EA 111066)
- Touchscreen Sensor Update on the Polycom CX5500 Unified Conference Station (EA 1138)
- October 2015 Product Shipping Configuration Change Notice (EA 106961)
- Interfacing Shure MX392 Microphones with SoundStructure (EA 1020)
- Interfacing Shure MX395 Microphones with SoundStructure (EA 1021)
- Interfacing Shure MX405-MX410-MX415 Microphones with SoundStructure (EA 1022)
- Interfacing Shure MX412D-MX418D Microphones with SoundStructure (EA 1023)
- Certificate Updates for Poly UC Software 5.4.0
- SHA1 Deprecation Impacts - May 2015 (TN 100093)
- May 2015 Product Shipping Configuration Change Notice (EA 75429)
- Certificate Updates For Poly UC Software 5.3.0
- Certificate Updates For Poly UC Software 4.0.9
- Certificate Updates For Poly UC Software 4.0.8
- Three-Way Conference Calls Using iLBC (TN 824)
2014
- Certificates Update for Poly UC Software 4.0.7
- November 2014 Product Shipping Configuration Change Notice (EA 75429)
- May 2014 Product Shipping Configuration Change Notice (EA 92278)
- Upgrading the Poly VVX 1500 Business Media Phone to UC Software 5.2.0 (TB 695)
2013
- Branding Your Poly Phones (BP 75556)
- Using the Poly BroadSoft UC-One Application on Poly VVX Business Media Phones (FP 84393)
- Customizing the Display Background on Poly VVX Business Media Phones
- Downgrading Issues on Poly VVX 1500 Phones (EA 85614)
- Using Enhanced Feature Keys
- Using Feature Synchronized Automatic Call Distribution with Poly Phones (Feature Profile 57216)
- Using Headsets with Poly Phones (FP 37477)
- Mutual Transport Layer Security Provisioning Using Microsoft Internet Information Services 6.0 (EA 52609)
- Using Pin Yin to Input Chinese Characters on Poly VVX Business Media Phones (EA 76554)
- Power Consumption and Management on Poly Phones Rev G
- Using Poly VVX Business Media Phones with Microsoft Lync Server 2013 (FP 84538)
- Connecting Poly VVX Business Media Phones with Better Together over Ethernet (FP 87907)
- Using a NETGEAR WiFi Adapter with Poly VVX Business Media Phones (FP 86205)
2012
- Using Hoteling on Poly Phones (FP 76413)
- Using Premium Automatic Call Distribution for Call Centers - Hoteling and Queue Status
- Configuring Optional Re-Registration on Failover Behavior (EA 66546)
- Device Certificates on Poly Phones (FP 37148)
- Using an Electronic Hookswitch with Sound IP and Poly VVX 1500 Phones (EA 35150)
- Extend Your PC to Your Phone with the Poly Desktop Connector (FP 52855)
- Using Poly Phones with Microsoft Lync Server 2010 (FP 72430)
- Unified Call Appearance Lists (FP 72634)
- Integrating the Calendar and Instant Messaging/Presence Features on Poly Phoness
- Making Phone Settings Portable with User Profiles
- SIP Server Fallback (TB 5844)
- Using the Software Upgrade Tool in the Web Configuration Utility
- Poly SoundStation Duo Flash Timing Persistency Issue (EA 76354)
- Syslog on Poly Phones (FP 17124)
- Poly UC Software PTT/Group Paging Audio Packet Format (EA 70568)
2011
- Deploying and Configuring Poly Phones in 802.1X Environments (TB 57352)
- Announcing New Poly UC Software Installation Changes
- Using Approved Power Sources (EA 72970)
- Using the Master Configuration File
- Changing Device Settings on Poly Phones (EA 68998)
- Supported USB Headsets for VVX 500 phones
- Changes to Local Digit Maps on SoundPoint IP Phones
- When Encrypting Poly UC Software Configuration Files (QT 67442)
- Feature Synchronized ACD for SoundPoint IP Phones
- Broadcasting Audio Mesages with PTT and Paging (FP 62337)
- Licensing Best Practices (TB 44210)
- Microbrowser Enhancements in UCS 4.0.0
- Security Advisory on Vulnerability with the SIP Registration Credentials (EA 74074)
- Scheduled Automated Software Upgrades with Distributed Polling (FP 68720)
- Security Slots on Poly SoundPoint IP, SoundStation IP, SoundStation Duo, and VVX Series Phones (EA 64654)
- Security Advisory Relating to DOS Vulnerability (TB 66743)
- SoundStation IP 5000 Shipping Configuration Notice
- Poly SoundStation Duo Support Restrictions in UC Software 4.0.1 (EA 76074)
- Using Statically Configured Busy Lamp Field with Poly SoundPoint IP and VVX Phones
- Poly Web Configuration Utility User Guide (EA 67993)
- Poly UC Software 4.0.x Upgrade and Downgrade Methods
2010
- SoundPoint IP/SoundStation IP/VVX 1500 Software Changes
- Customizing the Display Background on Poly VVX Business Media Phones
- Device Certificates on Poly Phones (FP 37148)
- Using DHCP Vendor Identifying Options with Poly Phones (FP 54041)
- Poly SoundPoint IP 550 Electronic Hookswitch Incompatibility
- Emergency Dialing with Unregistered Poly Phones (TB 63388)
- Feature Licensing on SoundPoint IP, SoundStation IP, and VVX Phones (TB 32265)
- Backwards Compatibility and Poly SoundPoint IP 320 and 330 Phones
- Notice of Product Shipping Configuration Change for SoundPoint IP 335 (TB 55874)
- Changing the Line 2 Key to a Messages Key on Poly SoundPoint IP 32x/33x Phones
- Phone Lock Feature on Polycom Phones Running Poly UC Software
- Registering Standalone Phones (QT 44011)
- Simplified Configuration Improvements in Poly UC Software 3.3.0
- Maintaining Older Poly Phones Beyond Their Last Supported Software Release (TB 35311)
- Updating, Troubleshooting, and Resetting SoundPoint IP, SoundStation IP, and VVX Phones
- Answering Incoming Calls when Silent Ring Configured (QT 36787)
- Using Custom Ring Tones with SoundPoint IP, SoundStation IP, and Poly VVX Phones
2009
- Corporate Directory Best Practices (TB 41137)
- Using Quick Setup with SoundPoint IP, SoundStation IP, and VVX Phones (TB 45460)
- SoundPoint IP Notice of Product Shipping Configuration Change (TB 46440)
- SoundPoint IP and SoundStation IP Phone Support Restrictions in SIP 3.2.0 and BootROM 4.2.0 Releases
- Wallmount Instructions for SoundPoint IP Telephones (QT 19317)
- Enhanced BLF Feature on SoundPoint IP Phones (QT 37381)
- Supported USB Devices for SoundPoint IP 650 and 670 and Poly VVX 1500 Phones (TB 38084)
- Using Poly SoundPoint IP and Poly SoundStation IP Phones with Asterisk (TB 43565)
- Upgrading the Poly VVX 1500 to SIP 3.2.2
2008
- Allocating Adequate Memory for Resources on SoundPoint IP Phones
- SoundPoint IP Technical Bulletin (TB 16157)
- Using a Statis DNS Cache with SoundPoint IP and SoundStation IP Phones
- Support for EMs on SoundPoint IP Phones
- Optimizing Boot Speed - SoundPoint IP (TB 41856)
- SoundPoint IP / SoundStation IP Family (TB 47701)
- RF Dampener Adapter
- SoundPoint IP Notice of Product Shipping Configuration Change (TB 46440)
- SoundPoint IP 320/330 (TB 41067)
- SoundPoint IP Family - Incorrect Factory Defaults (TB 41374)
- Troubleshooting Audio and Echo Issues on SoundPoint IP Phones
- Using syslog for logging of complete SIP messaging on SoundPoint IP Phones
2007
- Shared Call Appearance bridging on SoundPoint IP and SoundStation IP Phones (TB 33230)
- Remotely Removing Configuration Override Files on SoundPoint IP Phones
- Disabling Common Features on SoundPoint IP Phones
- SoundPoint IP 500 powered via the IEEE802.3af Inline Power Cable on certain PowerDSine MPL units
- SoundPoint IP 330/320 Phones RMA Procedures (TB 36512)
- Plantronics Headset Lifter Arm Accessory Available for SoundPoint IP Phones (TB 35768)
- Security Advisory - Poly SoundPoint IP Phones Using Malformed SIP Headers are Vulnerable to Malicious Attack (TB 36233)
- SoundPoint IP 601 Unable to Establish Ethernet Link with 3Com Hub (TB 35878)
- Error Messages on SoundPoint IP 600/601 Phones When Upgrading to SIP 2.0.3B and 2.1 (TB 34605)
- Configuration Changes for DST for 2007 on SoundPoint IP and SoundStation IP Phones (TB 17803)
- Billing Code Entry on SoundPoint IP Phones with Sylantro (EA 9368)
- Using Custom Certificates on SoundPoint IP Phones (EA 17877)