Polycom Device Management for Service Providers Polycom voice devices management

Simplify customer phone setup
Create tenant accounts easily
Manage millions of phones from a central location
Monitor and troubleshoot phones from anywhere

Overview

Easily Manage Millions of Polycom Devices

Who doesn’t want to save time and money while increasing customer happiness? Organizations with a few tenants or millions of phones can do all that and more with Polycom Device Management Service for Service Providers. It’s scalable device management software that works in the cloud to speed initial deployments, reduce ongoing expenses and deliver better lifecycle support to companies and customers.

Benefits

Simplify Customer Phone Setup
Create Tenant Accounts Easily
Manage Phones Centrally
Monitor and Troubleshoot Securely

Bring new customer devices online without devoting a lot of time or resources. The Polycom Device Management Service for Service Providers offers a plug-and-play template library for speedy individual or bulk setup. You can even use the template to specify speed dial numbers and contact lists.

Help your customers help themselves. Polycom Device Management Service for Service Providers lets you add, delete and revise tenant accounts for any size organization, individually or via an automated wizard. So you can give customers the admin rights they need, right down to the department level.

Scale your business without adding IT headcount. With centralized rollout capabilities, Polycom Device Management Service for Service Providers can bring new customers online without needing more technicians to walk them through deployment.

No need for a “truck roll” to assess device problems. Polycom Device Management Service for Service Providers offers secure remote monitoring and troubleshooting tools you can access from anywhere. So, you can resolve issues with fewer expensive on-site technician visits.

The tools and functionality that PDMS-SP give us in the repair and maintenance environment is a game changer with immediate access to packet captures and phone logs.

Troy Danko , President National Operation

TPX Communications

Specifications

Device management features
- Restart device
- Reboot device
- Sync device configuration
- Reset device to factory settings
- Activity Logs
Device troubleshooting
- Configurable log levels
- Fetch device log
- Tech support info dump (TSID) package for unexpected reboots
- Remote PCAP: timeout, filter, start/stop, download link
- Alert Thresholds: MOS and SIP Registration
Fetch and push configuration features
- Fetch configuration: all, local, web, config. files, TR-069, SIP, device parameters
- Push configuration/web
- Claim Zero-Touch Devices for UCS
Fetch local device information
- Primary and secondary device
- Network
- Service information
Primary device information collected
- Hardware model
- Hardware PN
- Hardware revision
- Mac address
- Manufacturer
- Obi number
- GMT offset
- PCS account code
- Power source
- Product family
- Reboot type
- Region code
- Serial number
- Software release
- Updater version
- Upload time
Secondary device information collected
- Attachment state
- Connection type
- Display name
- Peripheral type
- MAC address
- Bluetooth address
- Serial number
- Upload time
- PC port mode
- PC port speed
- PC port status
Network information collected
- 802-1x status
- CDP status
- Connection mode
- Connection speed
- Connection type
- DNS alternative address
- DNS domain
- DNS primary address
- EAP method
- IPv4 address
- IPv4 address source
- IPv4 gateway
- IPv4 subnet
- IPv6 address source
- IPv6 global address
- IPv6 link local address
- IPv6 ULA
- LLDP location information
- LLDP neighbors
- LLDP status
- NTP server
- PC port status
- Provisioning protocol
- Upload time
- VLAN
Service information
- Display name
- Expiry
- Failure reason
- Line ID
- Line type
- Outbound proxy
- Outbound proxy port
- Outbound proxy transport
- Registration type
- Server address
- SIP address
- SIP port
- SIP transport
- Server platform
- Status
- Upload time
- User ID
Supported audio devices
- VVX 101, 150
- VVX 201, 250
- VVX 300, 301, 310, 311, 350
- VVX 400, 401, 410, 411, 450
- VVX 500, 501
- VVX 600, 601
- Trio 8300, 8500, 8800, C60
- CCX 400/500/600/700
- VVX D230
- OBi300, OBi302, OBi312, OBi504, OBi508, OBi2182
Required software
- UCS 5.8 and above
- Trio 5.9.1 or later
- VVX D230 7.0.0 or later
- VVX OBi Edition 6.3.0 or later
- OBi3 Series 3.0.0 or later
- OBi5 Series 4.0.0 or later