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Poly has joined the HP family! From August 7, 2023, Poly Support contact options will connect you to HP. This portal will be live until November, when we'll move to the HP Customer Support site.

Elite Comprehensive Hassle-free Support for Everything Poly

  • Priority access to 24x7 technical support with direct access to a Technical Account Manager
  • Consultative services including regular business and performance reviews with direct access to an assigned Service Delivery Manager
  • Primary point of contact for Poly enabled strategic cloud partner endpoint environments


Personalized, Proactive, High-Touch Support

Elite helps you manage your dispersed Poly environment around the world, provides resources to manage your day-to-day technical requests, and keeps a close watch on your Poly investment in its entirety. Our solution-focused support service helps you minimize risks through strategic upgrades and smart asset management.

All the Benefits of Poly+

Unlimited, Global 24x7 Priority Technical Support

Poly solutions are rock solid, but if an incident occurs we’re here to help you how and when you need it, using your preferred communication channel -  phone, chat, web, live video. Ecosystem cloud partner support means we can act as your primary point of contact to resolve any technical issues you may have.

Advance Hardware Replacement

If a replacement is required, we will ship it to you with pre-paid next-business-day shipping, ensuring business continuity.

Upgraded Premium Software

Elevate your collaborative experience with IT tools, device-specific enhancements, and capabilities all delivering a superior user experience and greater adoption across the entire enterprise. 

Exclusive Professional Services Discounts

Save your business time and money with exclusive discounts on remotely delivered Professional Services.

And More

Technical Account Manager (TAM)

Your primary technical resource who manages escalations and offers recommendations for deployment planning, software and hardware product upgrades and oversees remote deployments of system upgrades.

Service Delivery Manager (Sdm)

Dedicated to making sure Poly service program activities are optimized.

24x7 Account Specific and Prioritized Technical Support Access

Access to the customer support team familiar with your deployment who assist in solving issues by phone. 

Software Version Management

Your Elite team keeps you updated on the latest releases and how they apply to your systems and environment.

Software Update and Upgrade Assistance

The TAM works with you to recommend, plan, and oversee remote deployment of all Poly software updates and upgrades.

Entitlement Coverage

To give you an overview of your collaboration tools, your Elite team catalogs all infrastructure, network, and endpoint hardware.

Program Reviews

Your Poly SDM and TAM conduct regular status meetings with your assigned point of contact, addressing items such as business objectives, program status, actions, and new initiatives.

Upgraded Premium Software Included

Poly Lens

Intelligent Insights, Scalable Management

Poly Lens software gives IT teams visibility and control over voice, video, and headset devices. Deploy, configure, update, and get valuable insights from one endpoint or thousands using one scalable platform. Poly Lens makes it simple: no heavy IT lifting required.

Poly Lens App

Designed for You

Get the most out of your Poly devices. Use one convenient app to manage all your compatible devices. Keep software up to date, manage settings, and use the personal health and wellness reminders to keep you focused and energized all day long. With the Poly Lens App, you can customize your devices to work the way you do.


Elite Data Sheet

Rest easy knowing Poly has your back, day or night. No one knows collaboration solutions better or offers you more comprehensive support.

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Professional Services Exclusive Discounts

Customers with a current Poly+, Poly+ Enterprise, or Elite support contract are eligible for discounts on selected Professional Services.

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Support Services Infographic

Read our infographic to quickly determine which support service is right for your organization.

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Poly Lens Overview Video

Find out how Poly Lens can optimize device management for a distributed workforce.

Poly Lens Data Sheet

Learn about the features and benefits of Poly Lens.

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Poly Lens App Data Sheet

Learn about the features and benefits of Poly Lens App.

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