Accessibility

Poly+ Comprehensive Device Support And Visibility For Your Hybrid Workforce

  • Unlimited, global 24x7 technical support
  • Advance hardware replacement*
  • Ecosystem Cloud Partner Support
  • Upgraded access to premium software
Data Sheet

Overview

Your Superhero Cape

Rest easy knowing Poly has your back, day or night. No one knows collaboration solutions better, especially given our expertise and alliances with leading ecosystem partners, including Microsoft, Zoom, GoTo, BlueJeans and others. Poly solutions are rock solid, but if an incident occurs, you’re covered. Advance hardware replacement with pre-paid next day shipping assures business continuity. Exclusive professional services discounts save your business time and money. And with upgraded access to premium software, elevating your collaborative experience for your entire enterprise couldn’t be easier.

Unlock the potential of the possible. 

Unlimited, Global 24x7 Priority Techinical Support

Poly solutions are rock solid, but if an incident occurs we’re here to help you how and when you need it, using your preferred communication channel -  phone, chat, web, live video.

Advance Hardware Replacement*

If a replacement is required, we will ship it to you with pre-paid next-business-day shipping, ensuring business continuity.

Ecosystem Cloud Partner Support

Improve response times in Poly-enabled ecosystem cloud solutions. We will act as your primary point of contact to resolve any technical issues you may have.

Upgraded Premium Software

Elevate your collaborative experience with IT tools, device-specific enhancements, and capabilities all delivering a superior user experience and greater adoption across the entire enterprise. 

Exclusive Professional Services Discounts

Save your business time and money with exclusive discounts on remotely delivered Professional Services.

Poly Lens

Intelligent Insights, Scalable Management

Poly Lens software gives IT teams visibility and control over voice, video, and headset devices. Deploy, configure, update, and get valuable insights from one endpoint or thousands using one scalable platform. Poly Lens makes it simple: no heavy IT lifting required.

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Poly Lens App

Designed for You

Get the most out of your Poly devices. Use one convenient app to manage all your compatible devices. Keep software up to date, manage settings, and use the personal health and wellness reminders to keep you focused and energized all day long. With the Poly Lens App, you can customize your devices to work the way you do.

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Optional Support Modules

Get the extra help you need when you need it.

Maybe you’re realizing that you need a little more expertise. We’ve got you. Our flexible support options provide the exact level of assistance and technical expertise you need, when you need it. We’ll help keep your end users productive, happy, and loving your IT team. 

Support Options Brochure
  • Business Critical Support

    Provides the highest level of response and resolution for customers seeking the maximum degree of video network performance, with access to a specialized team of Poly technical, managerial, and administrative experts.

  • Business Relationship Management

    Ideally suited for customers seeking post-implementation support and assistance to grow, manage and optimize their Poly investment with a dedicated resource for all Poly service program activity.
  • Remote Technical Support Engineer

    Acts as your primary technical point of contact, has immediate access to the Poly Knowledge Base, and is backed by 24x7 remote expertise—including Tier 3 technical support, research and development, lab systems, and management escalation support to ensure a high level of support and response times.

  • Technical Account Management

    A proactive, personalized support program for customers with mission critical Poly solutions. Your Technical Account Manager serves as your dedicated consultant, helping you grow, manage, and optimize your Poly investment and achieve desired business outcomes.

  • Resident Technical Service

    Designed for customers with mission critical UC or complex video environments, this service supplements your existing staff with continuous, onsite technical and networking expertise, supporting your daily operations. This Service is designed to bring Poly’s best-in-class technical expertise directly to your site.
    • Poly+ Data Sheet

    Rest easy knowing Poly has your back, day or night. No one knows collaboration solutions better or offers you more comprehensive support.

    Download Data Sheet
    Poly+ Full Terms & Conditions

    Read the full specification of our comprehensive support service and gain peace of mind for your collaboration environment.

    Learn More
    Poly+ Video Overview

    Learn about the features and benefits of Poly+.

    Optional Modules Brochure

    You’ve selected your customer support service from Poly. But maybe you need a little more expertise. Our optional flexible support options provide the exact level of assistance and technical expertise you need, when you need it. We’ll help keep your end users productive, happy, and loving your IT team.

    Download Brochure
    Resource Library
    Next Steps

    Connect with us today

    Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a certified partner in your area today to get started.

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    1.800.355.355 call us on the phone
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    * Advance Hardware Replacement details and information