Poly+ Comprehensive Device Support And Visibility For Your Hybrid Workforce

Unlimited, global 24x7 technical support
Advance hardware replacement*
Ecosystem Cloud Partner Support
Upgraded access to premium software

Overview

Unlimited, Global 24x7 Priority Technical Support

Poly solutions are rock solid, but if an incident occurs we’re here to help you how and when you need it, using your preferred communication channel - phone, chat, web, live video.

Advance Hardware Replacement*

If a replacement is required, we will ship it to you with pre-paid next-business-day shipping, ensuring business continuity.

Ecosystem Cloud Partner Support

Improve response times in Poly-enabled ecosystem cloud solutions. We will act as your primary point of contact to resolve any technical issues you may have.

Upgraded Premium Software

Elevate your collaborative experience with IT tools, device-specific enhancements, and capabilities all delivering a superior user experience and greater adoption across the entire enterprise.

Exclusive Professional Services Discounts

Save your business time and money with exclusive discounts on remotely delivered Professional Services.

Poly Lens

Intelligent Insights, Scalable Management

Poly Lens software gives IT teams visibility and control over voice, video, and headset devices. Deploy, configure, update, and get valuable insights from one endpoint or thousands using one scalable platform. Poly Lens makes it simple: no heavy IT lifting required.

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Poly Lens App

Designed for You

Get the most out of your Poly devices. Use one convenient app to manage all your compatible devices. Keep software up to date, manage settings, and use the personal health and wellness reminders to keep you focused and energized all day long. With the Poly Lens App, you can customize your devices to work the way you do.

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Poly+ Enterprise

Support For Everything Poly, No Serial Numbers Needed

It’s peace of mind only Poly can deliver. Poly+ Enterprise gives you hassle-free asset management, automatic coverage, and premium software for your entire Poly estate. You can even purchase your choice of devices at a fixed support price without the hassle of tracking serial numbers. Get advanced hardware replacement* wherever you need it with pre-paid next-day shipping for minimal downtime. Rely on 24/7 priority response for your Poly and leading ecosystem solutions and your own designated Poly Customer Success Manager. Supply your IT staff with integration features and tools that empower them to serve your teams proactively. It’s everything you get from Poly+, turbo charged to keep your enterprise running smoothly.

Data sheet

Poly+ Enterprise Support Service is a Lifesaver for Enterprises

"Poly+ Enterprise is an excellent addition to Poly’s service portfolio. Enterprises continue to adopt collaboration gear to meet the ever-increasing demands of hybrid environments whether they are working from home, in a huddle room, large conference room, call center, etc. Fundamentally, there is no one size fits all model in today’s environment, which is forcing many organizations to seek out partners who can provide services to alleviate some of this complexity. Due to the critical nature of the category, it is prudent that organizations have excellent 24/7 support, since larger enterprises tend to operate in myriad regions or vertical markets where customer centricity and services levels are critical."

Michael Diamond, Industry Analyst and Foresight Professional, Futurum Research

Source: https://futurumresearch.com/research-notes/poly-enterprise-support-services-is-a-lifesaver-for-enterprises/

With Poly+ Enterprise you enjoy all the benefits of Poly+ and more:

Estate Coverage

For your entire Poly estate and automatic coverage as new devices are added.

Simple Pricing

Single price per device category/sub-category per year.

Annual True-Up**

Blanket coverage, add new devices without the hassle.

Customer Success Manager

Dedicated to making sure Poly service program activities are optimized.

Support Modules

Optional Support Modules

Get the extra help you need when you need it.

Maybe you’re realizing that you need a little more expertise. We’ve got you. Our flexible support options provide the exact level of assistance and technical expertise you need, when you need it. We’ll help keep your end users productive, happy, and loving your IT team.

Support Options Brochure

Resources

Poly+ Data Sheet

Rest easy knowing Poly has your back, day or night. No one knows collaboration solutions better or offers you more comprehensive support.

Download Data Sheet

Poly+ Full Terms & Conditions

Read the full specification of our comprehensive support service and gain peace of mind for your collaboration environment.

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Poly+ Video Overview

Learn about the features and benefits of Poly+.

Poly+ Enterprise Data Sheet

It’s peace of mind only Poly can deliver. Poly+ Enterprise gives you hassle-free asset management, automatic coverage, designated support, and premium software for your entire Poly estate.

Download Data Sheet

Professional Services Exclusive Discounts

Customers with a current Poly+, Poly+ Enterprise, or Elite support contract are eligible for discounts on selected Professional Services.

Download Data Sheet

Optional Modules Brochure

You’ve selected your customer support service from Poly. But maybe you need a little more expertise. Our optional flexible support options provide the exact level of assistance and technical expertise you need, when you need it. We’ll help keep your end users productive, happy, and loving your IT team.

Download Brochure