Optional Support Modules
Get the extra help you need when you need it.
Maybe you’re realizing that you need a little more expertise. We’ve got you. Our flexible support options provide the exact level of assistance and technical expertise you need, when you need it. We’ll help keep your end users productive, happy, and loving your IT team.
Remote Technical Support Engineer
Acts as your primary technical point of contact, has immediate access to the Poly Knowledge Base, and is backed by 24x7 remote expertise—including Tier 3 technical support, research and development, lab systems, and management escalation support to ensure a high level of support and response times.
Resident Technical Service
Designed for customers with mission critical UC or complex video environments, this service supplements your existing staff with continuous, onsite technical and networking expertise, supporting your daily operations. This Service is designed to bring Poly’s best-in-class technical expertise directly to your site.