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Customer Service Solutions

Poly's flexible solutions give your customers what they need.

Overview

Happy customers start with super service solutions

Hybrid working is now business as unusual for the call center. You get to hire the best talent regardless of location, and your employees get flexibility to work in home or office. Best of both worlds. But more than ever, that successful hybrid or distributed office needs customer service representatives (CSRs) to keep your organization connected to your customers. And there’s the challenge: How do you increase service levels with a remote team on multiple platforms? With crystal clear audio and video? And how do you maintain quality of service across multiple environments and endpoints? Poly’s got your back. Our solutions enable your team to provide the highest quality communications experience to you, your people, and your customers.

Customer Service: Office

Enjoy all day comfort and effortless control with the EncorePro 520 corded headset. Pair with the MDA500 QD Series corded switcher for QD headsets and an EagleEye Mini camera for seamless audio and video.

Customer Service: Hybrid (Work from Home/Office)

Enjoy all day comfort and effortless control with the EncorePro 520 corded headset. Pair with the DA80 USB audio processor and EagleEye Mini camera for seamless audio and video.

Outbound sales

Focus on your customer with a Savi 8220 UC noise canceling wireless headset that blocks out distracting background noise. Pair with the VVX 350 6-line, midrange IP desk phone.

IT Help Desk

Keep the focus on your conversation, not background noise, with the Voyager Focus UC. This wireless headset with active noise canceling (ANC) gives you the perfect balance of noise block and audio comfort.

Customer Success

Enjoy the award-winning, lightweight design and superior audio of the EncorePro 700 Series USB corded headset paired with the DA80 USB audio processor.

eBook

Business As Unusual – Call Centers Take On A New Role

Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly lays out a 3-step plan for delivering great customer service wherever your CSRs are working.

Explore all Customer Service Products

  • Savi 8200 Office
    Savi 8200 Office
    Savi 8200 Office
    Wireless DECT™ headset system

    Make every conversation clear with the Savi 8200 Office Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.

  • Voyager 4200 Office and UC Series
    Voyager 4200 Office and UC Series
    Voyager 4200 Office and UC Series
    Bluetooth office headset

    Options? Oh, yeah. With multiple devices in an open office environment, you need freedom to roam and choose your own calling style. Whether you’re on a desk phone, smartphone or computer, Plantronics Voyager 4200 Office and UC Series Bluetooth® headsets make it easy to do more. You can even listen to music between calls. Power up productivity with outstanding audio, freedom and flexibility.

  • EncorePro 700 Series
    EncorePro 700 Series
    EncorePro 700 Series
    Customer Service Headset

    The highest performance headsets for highest performing employees deliver award-winning design, luxurious comfort, and a premium look and feel.

  • EncorePro 500 Series
    EncorePro 500 Series
    EncorePro 500 Series
    Smarter headsets for call centers

    The all-day comfort, reliability, and durability our EncorePro Family is known for, with the addition of built-in call control. The EncorePro 500 USB Series is ready for every call because every call matters.

  • EncorePro 300 Series
    EncorePro 300 Series
    EncorePro 300 Series
    Customer Service Headsets

    Give your contact center teams all they need, with Plantronics EncorePro 300 Series headsets. Get high-quality audio, all-day comfort and proven durability.

  • DA Series
    DA Series
    DA Series
    Smarter digital adapters for Poly QD headsets

    USB audio processor that connects QD equipped headsets to PC

  • MDA500 QD Series
    MDA500 QD Series
    MDA500 QD Series
    Corded Switcher/Mixer for Quick Disconnect (QD) Headsets

    MDA500 QD Series of audio processors seamlessly integrate mixed-call environments for an improved customer experience, feature easy-to-use call controls and improves Customer Service Representatives (CSRs) training.

  • VVX 350
    VVX 350
    VVX 350
    6-line, mid-range IP desk phone

    Six-line, mid-range IP desk phone with color display

  • Poly Studio P5
    Poly Studio P5
    Poly Studio P5
    Professional Webcam

    Look so good that you’ll crush every meeting with the Poly Studio P5 webcam, built for those serious about quality video. Fine-tuned Poly optics do wonders for your professional image, no matter where you work, with brilliant colors and incredible clarity. The rugged design makes this webcam perfect for professionals of all types.

Headset Services

Headset Management

Plantronics Manager Pro software allows IT to manage, update and monitor your team's headsets, even when they are working from home.

How to manage remote CSRs

Learn how Poly has empowered our CSRs to deliver the same customer service, whether they are in the office or working remotely.

Improving the customer experience, no matter where your team is

Watch an engaging panel discussion on how to secure that better customer experience by focusing on the new workspace experience.

User Guide
Free consultation request form

Poly is offering a free 20-minute consulting call with our Call Centre experts. Get business advice on keeping teams together even when they are remote or hybrid working.

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Document
79% of call centre workers in the UK want to spend some time at home and some time in an office

Looking beyond the initial disruption we experienced in 2020 and its lasting impact on the way we all work, the hybrid working movement is still a relatively new term for call centres.

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Brochure
Connected as One–Plantronics Manager Pro Guide

Get insights from your headsets with Plantronics Manager Pro.

Download Brochure
Infographic
7 Reasons Why Poly Improves Your Contact Center

Here are seven ways we can help to create great experiences—for you, your people and your customers.

Download Infographic
Blog
Contact Center Blog

Back to the Office – Ready, Steady, Slow!

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eBook
BUSINESS AS UNUSUAL – CALL CENTERS TAKE ON A NEW ROLE

Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly lays out a 3-step plan for delivering great customer service wherever your CSRs are working.

Learn More
Infographic
Quick Disconnect Headsets Enable Flexible Connectivity

There is significant uncertainty about where employees will work in the foreseeable future as well as what device their headset will connect to. This means your call center headsets need to be flexible and enable connection to any technology that supports them.

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Infographic
Call Center Success in the Next Normal

Are your remote call center reps (CSRs) set up for success? Find out the three key questions you need to consider – and get the answers.

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Brochure
Poly Solutions Guide for Call Center

Customer Service Representatives (CSRs), IT, Sales and other workers need devices that fit their role and can enable great user and customer experiences whether they are in the office, working from home (WFH) or in a hybrid situation.

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Blog
How COVID-19 is Redefining the Contact Center

Learn how organizations have adapted their call centers in the newly remote landscape that followed Covid-19. They’re meeting the challenges of their new reality: business as unusual.

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Next Steps

Connect with us today

Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a certified partner in your area today to get started.