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Article ID: 000047687
Last Modified Date: 12/08/2021
Access Level: Public

Poly P15 upgrade fails with Poly Lens Desktop

You open Poly Lens Desktop and it indicates that an upgrade for your P15 is due. You click on the upgrade button at the bottom, it goes to the whole process but it fails at the end. 
Check if the P15 is set as a default device on any videoconferencing app (Zoom, Teams, RPD, etc) Change the default to anything else but the P15 and try the upgrade again.