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Article ID: 000026332
Last Modified Date: 05/15/2021
Access Level: Public

Blackwire 500 Series Troubleshooting: Distorted Sound and Echo in the Headset

The sound on the headset is distorted and I can hear an echo in the headset. How can I fix this?
To fix the distorted sound in the headset, you can  
  • Lower the listening volume on your softphone until the distortion disappears.
Echo in the headset appears if the listening volume is high. The micro
phone picks up what you are listening to and echoes back in the headset.

  • To fix the echo, adjust the listening volume in your headset.