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Article ID: 000026330
Last Modified Date: 05/15/2021
Access Level: Public

Blackwire 500 Series Troubleshooting: Headset not Responding to Button Presses

My headset is not responding to button presses. What is the reason?
When the PC is in a standby or hibernation mode, the headset does not power on. For the headset buttons to respond, ensure your PC is in an active state.