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Article ID: 000026286
Last Modified Date: 05/15/2021
Access Level: Public

Tristar Troubleshooting: Cannot Hear Callers

When I answer a call on my Tristar H81/H81N, I am unable to hear the caller. How can I fix this issue?
To fix this issue:
  • Verify that the Quick Disconnect is connected.
  • Ensure the correct position of the earbuds.
  • Ensure the proper installation of the modular adapter.
  • Increase the volume control on the amplifier.
  • Change the amplifier's configuration switch to a different position.