The call center is your front line of customer support. Give teams everything they need to shine, in a headset that hits the sweet spot between quality and affordability. All-day comfort. Total reliability. Acoustic protection and voice optimization. Noise cancelling so customers hear clearly. And exceptional value. The Plantronics EncorePro 300 Series is good for workers, callers and your bottom line. Make the most of every call—and your investment.
Get Top Quality Audio
Make Conversations Clear
Empower Your Workers
Give your teams and customers the outstanding audio you expect from Poly, with a flexible noise cancelling microphone to tune out background buzz and chatty neighbors.
Better understanding leads to better outcomes, and happier customers. That’s why we use voice-optimized frequency response to make conversations clearer—and more accurate.
Your call teams work hard. Give them what they need to perform at their best. Smart features, total reliability and proven durability with Quick Disconnect (QD) tested to over 30,000 cycles.
Built for Compatibility
All Poly USB contact center solutions are compatible with the most popular voice platforms – we just work. Poly solutions provide excellent audio quality for you and your customer – no matter your platform of choice.
Poly is certified (when offered) with all major communication platforms.
EncorePro 300 Features
EncorePro 300 Series
Customer Service Headsets
Get top quality audio on both ends of the call
Make conversations clear with voice-optimization
Empower your workforce with smart features
EncorePro 320, QD
+10 ± 4 dB
200Hz to 6.8kHz
4 mm unidirectional noise cancelling microphone
Dynamic Mute Alert
USB versions only
Mono 0dB± 4 dB, Stereo 6dB ± 3dB
Frequency Response (dynamically switches)
200Hz to 6.8kHz telecom mode, 50Hz to 8KHz multimedia mode
Maximum Acoustic Output
<118 dBSPL A-weighted
Advanced Audio Protection
USB versions only (G616, Daily Noise Exposure)
Driver Impedance (Ohm)
USB version only (call control, volume up, volume down, mute)
USB version only (red mute on, green in call)
USB verisons only with button presses
Ear cushions material
User replaceable foam on fold flat receivers
USB versions only Plantronics Hub for Windows and MacOS