Taking calls from home or office has never been easier
Free your call center to work from anywhere — with everything Teams has to offer. The EncorePro 500 Series smart digital headsets connect to your PC and make hybrid working easier than ever.
Flexible & future-proof
Support hybrid working with connection to Poly's new and legacy equipment
The EncorePro 500 series makes it radically easier to keep both new and legacy equipment in the mix. Need QD models for unlimited compatibility with Poly digital adapters? Or USB models with full USB-A and USB-C access right on the cable? Either way, we’ve got you covered.
Work Teams like a boss
Giving you the full, certified Microsoft Teams experience
Get the most out of Teams with pro-level access and a dedicated Teams button on the inline control with the EncorePro 515 and EcnorePro 525. Bring it to front-of-screen instantly to find an internal expert for rapid support on customer calls. You’ll easily join internal Teams meetings and quickly access missed call, voicemail and calendar notifications.
Peak user experience
Completely optimized: better audio quality, durability, even user-friendliness
Call clarity isn’t just a dream. All Poly QD headsets offer intelligent headset recognition that dynamically tunes audio performance to your headset. EncorePro 500 USB headsets have clearly-displayed buttons on your headset inline control to hold or answer calls — and they’re recessed, so you don’t risk accidentally activating them. Also offers a useful single audio/video hold button.
Built for Compatibility
All Poly USB contact center solutions are compatible with the most popular voice platforms – we just work. Poly solutions provide excellent audio quality for you and your customer – no matter your platform of choice.
Poly is certified (when offered) with all major communication platforms.
Smarter headsets for call centers
Built-in USB-A and USB-C connectors (USB model)
Full backwards compatibility for legacy equipment (QD model)
Poly Quick Disconnect technology (QD model)
Full native Microsoft Teams experience (Microsoft Teams model)
Bandwidth: 150Hz to 6800Hz
Maximum acoustic output: QD models 118dBA, USB Models <102 dB (with G616 option enabled)
Weights and dimensions
HW510/EP515 USB: 52g/.11lbs
HW520/EP525 USB: 74g/.16lbs
HW510/520 QD Models: 785mm/30.9in
HW530/540 QD Models: 890mm/35in
EP515/525 USB models: 2085mm/82in
EP545 USB model 2180mm/85.8in
Inline module (USB models): 75mm x 25mm x 10mm / 2.95in x .98in x .39in