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EncorePro 500 Series

Smarter headsets for call centers
  • Built-in USB-A and USB-C connectors (USB model)
  • Full backwards compatibility for legacy equipment (QD model)
  • Poly Quick Disconnect technology (QD model)
  • Full native Microsoft Teams experience (Microsoft Teams model)

Overview

Ready, headset, go

Taking calls from home or office has never been easier

Free your call center to work from anywhere — with everything Teams has to offer. The EncorePro 500 Series smart digital headsets connect to your PC and make hybrid working easier than ever.

Flexible & future-proof
Support hybrid working with connection to Poly's new and legacy equipment

The EncorePro 500 series makes it radically easier to keep both new and legacy equipment in the mix. Need QD models for unlimited compatibility with Poly digital adapters? Or USB models with full USB-A and USB-C access right on the cable? Either way, we’ve got you covered.

Work Teams like a boss
Giving you the full, certified Microsoft Teams experience

Get the most out of Teams with pro-level access and a dedicated Teams button on the inline control with the EncorePro 515 and EncorePro 525. Bring it to front-of-screen instantly to find an internal expert for rapid support on customer calls. You’ll easily join internal Teams meetings and quickly access missed call, voicemail and calendar notifications.

Peak user experience
Completely optimized: better audio quality, durability, even user-friendliness

Call clarity isn’t just a dream. All Poly QD headsets offer intelligent headset recognition that dynamically tunes audio performance to your headset. EncorePro 500 USB headsets have clearly-displayed buttons on your headset inline control to hold or answer calls — and they’re recessed, so you don’t risk accidentally activating them. Also offers a useful single audio/video hold button.

Built for Compatibility

All Poly USB contact center solutions are compatible with the most popular voice platforms – we just work. Poly solutions provide excellent audio quality for you and your customer – no matter your platform of choice.

Poly is certified (when offered) with all major communication platforms. 

Poly Lens

Intelligent Insights, Scalable Management

Poly Lens software gives IT teams visibility and control over voice, video, and headset devices. Deploy, configure, update, and get valuable insights from one endpoint or thousands using one scalable platform. Poly Lens makes it simple: no heavy IT lifting required.

Poly Lens App

Designed for You

Get the most out of your Poly devices. Use one convenient app to manage all your compatible devices. Keep software up to date, manage settings, and use the personal health and wellness reminders to keep you focused and energized all day long. With the Poly Lens App, you can customize your devices to work the way you do.

Features

  • Audio characteristics
    • Bandwidth: 150Hz to 6800Hz
    • Maximum acoustic output: QD models 118dBA, USB Models <102 dB (with G616 option enabled)
    • Weight
    • HW510/EP515 USB: 52g/.11lbs
    • HW520/EP525 USB: 74g/.16lbs
    • HW530: 22g/.05lbs
    • Cable Length
    • HW510/520 QD Models: 785mm/30.9in
    • HW530/540 QD Models: 890mm/35in
    • EP515/525 USB models: 2085mm/82in
    • EP545 USB model 2180mm/85.8in
    • Inline module (USB models): 75mm x 25mm x 10mm / 2.95in x .98in x .39in
    • Axes of adjustment: 6
    • Microphone boom rotation: 290'
EncorePro 500 Series Data Sheet

Learn about the features, benefits and technical specifications of the EncorePro 500 Series

Download Data Sheet
EncorePro 500 Series User Guide

Learn about the EncorePro 500 Series

Download User Guide
EncorePro 500 Series Quick Start Guide

Learn about the EncorePro 500 Series

Download Quick Start Guide
SoundGuard

EncorePro 500 Series features SoundGuard to protect against acoustic shock by limiting sounds to below 118dBA

Learn More
Poly QD Headsets for Call Center Hybrid Working

Learn how Poly Quick Disconnect (QD) headsets, such as the EncorePro 500 Series, are best for a hybrid call center workforce.

Learn More
Poly Hub Release Notes 3.22.1

July 15, 2021

Download Release Notes
Resource Library

Find our resources, downloads, and software, or contact support for more assistance.

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Next Steps

Connect with us today

Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a certified partner in your area today to get started.