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Contact Center Analytics

Contact center customers use analytics to improve the customer experience. Leverage the power of analytics to influence business results with unique data captured directly from the headset.

Drive Adoption

Drive agent behavior

Improve the quality of conversations by identifying individuals and/or physical locations where the percentage time of overtalk during conversations is higher than normal – for both softphones and now deskphones with the MDA500 QD Series – regardless of your contact center system. 

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Get the insights you need to maximize efficiency and deliver an exceptional customer experience.


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