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Article ID: 000032119
Last Modified Date: 05/15/2021
Access Level: Public

Savi Office Troubleshooting: Mouse and Keyboard Not Working

Nonresponsive Mouse and Keyboard
If you use a hard drive encryption program like Checkpoint Pointsec it may cause your PC to boot without USB support while the headset is attached. This is caused by the authentication process of the Checkpoint Pointsec software.   Solution: Unplug the Savi Office before turning on the computer. Once booted, connect Savi Office.