Poly provides a time and materials (T&M) spare parts service is offered to anyone, not just certified partners
4-Hour Onsite Response Service
Poly offers an enhanced 4-hour onsite response offering – 24x7x4 – available for the most mission critical customer solution components
Time and Materials (T&M) Spares Parts Policy
Poly End of Life Policy
To assist our customers in transitioning from legacy products to newer technology and next generation solutions, Poly has established the End of Life Policy.
Service Policy Guides
Making a Warranty Claim Request
Fill out the web based from including date code or invoice date. The team will process the form and send an acknowledgement email within 24 working hours.