Plantronics Enterprise Software: Frequently Asked Questions
ИД за статия:
What is Remote Call Control? Remote Call Control is the ability for the end user to hear their softphone ring in their Plantronics’ audio device and answer the softphone call by pressing the call control button on the device. The user ends the softphone call by pressing the same button. Without Remote Call Control users are forced to use the softphone interface to answer and end the call which can be complicated and varies across softphone applications. In addition, if the user is using a wireless solution they can still answer and end the softphone call while away from their PC with a touch of a button on their headset. How do I get Remote Call Control for my end users? Plantronics offers a software layer for integration with many of the UC softphone vendors in the market. The list includes: Cisco, Avaya, Skype, ShoreTel and Microsoft. A link to a separate document detailing exact softphone version support is listed later in this document. For Microsoft Office Communicator, Lync 2010 (OC) users, Plantronics has partnered with Microsoft to offer certified Microsoft OC products. Plantronics “Optimized for Microsoft Office Communicator” products allow OC users to plug in a Plantronics audio device and provide Remote Call Control with OC. For IBM Lotus Sametime users Plantronics has a plug-in component for Remote Call Control with the Sametime softphone. In addition, the Plantronics Software Development Kit can be used to integrate Remote Call Control with any softphone on the market today. For example, Siemens optiClient and OpenScape have built-in Remote Call Control with Savi Office and Voyager PRO UC. Do I need to use Plantronics Software to get Remote Call Control for softphones? Yes, you will need to install Plantronics Software to get Remote Call Control when using a supported softphone. What softphones are supported with Plantronics Software? Refer to www.plantronics.com/software. What is included with Plantronics Software? Plantronics software for softphone integration. This is a process that runs on the PC to support Remote Call Control. The runtime engine must be present to provide Remote Call Control with supported softphones. Also included is an Update Manager for automatic software and firmware update notification. Plantronics Control Panel offers the following features:
- Customize settings such as ring tones, range, and mute tones. Settings vary based on audio device.
- Manage PC multimedia when a call comes in. Settings include Pause/Play or Mute/Unmute.
- Provides a list of softphones and multimedia applications enabled and running on active PC.
- Provides link to User Guides, Support and software updates.
- Displays versions of Plantronics Software and firmware currently running.
- RAM requirement is between 20MB and 40MB
- Hard disk requirement is less than 20MB
- Windows XP SP3
- Windows Vista SP2
- Windows 7
- Mac OS X
- An installer CD (shipped with Plantronics products), which downloads the latest version of the software and initiates the installation process.
- A user initiated installer download from www.plantronics.com/software
- A custom .msi file created by the enterprise IT staff using the Plantronics IT Configuration and Deployment Tool and pushed to end users PCs.
- Silent Install: Plantronics Software is provided as an MSI file. This can be pushed using a login script or by group policy via a transform file. Additionally, Plantronics can also provide the “PLT Deployment and Configuration Tool” which will allow IT to create a custom MSI file allowing a selected subset of features to be installed. This tool can also be used to create an XML file that specifies and locks Plantronics device settings to create a uniform install base. This XML file can be pushed via batch or group policy as well.
- End user initiated: MSI file (bootstrap file) is launched and installed by end user.