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Plantronics Enterprise Software: Frequently Asked Questions

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What is Remote Call Control? Remote Call Control is the ability for the end user to hear their softphone ring in their Plantronics’ audio device and answer the softphone call by pressing the call control button on the device. The user ends the softphone call by pressing the same button. Without Remote Call Control users are forced to use the softphone interface to answer and end the call which can be complicated and varies across softphone applications. In addition, if the user is using a wireless solution they can still answer and end the softphone call while away from their PC with a touch of a button on their headset. How do I get Remote Call Control for my end users? Plantronics offers a software layer for integration with many of the UC softphone vendors in the market. The list includes: Cisco, Avaya, Skype, ShoreTel and Microsoft. A link to a separate document detailing exact softphone version support is listed later in this document. For Microsoft Office Communicator, Lync 2010 (OC) users, Plantronics has partnered with Microsoft to offer certified Microsoft OC products. Plantronics “Optimized for Microsoft Office Communicator” products allow OC users to plug in a Plantronics audio device and provide Remote Call Control with OC. For IBM Lotus Sametime users Plantronics has a plug-in component for Remote Call Control with the Sametime softphone. In addition, the Plantronics Software Development Kit can be used to integrate Remote Call Control with any softphone on the market today. For example, Siemens optiClient and OpenScape have built-in Remote Call Control with Savi Office and Voyager PRO UC. Do I need to use Plantronics Software to get Remote Call Control for softphones? Yes, you will need to install Plantronics Software to get Remote Call Control when using a supported softphone. What softphones are supported with Plantronics Software? Refer to www.plantronics.com/software. What is included with Plantronics Software? Plantronics software for softphone integration. This is a process that runs on the PC to support Remote Call Control. The runtime engine must be present to provide Remote Call Control with supported softphones. Also included is an Update Manager for automatic software and firmware update notification. Plantronics Control Panel offers the following features:
  • Customize settings such as ring tones, range, and mute tones. Settings vary based on audio device.
  • Manage PC multimedia when a call comes in. Settings include Pause/Play or Mute/Unmute.
  • Provides a list of softphones and multimedia applications enabled and running on active PC.
  • Provides link to User Guides, Support and software updates.
  • Displays versions of Plantronics Software and firmware currently running.
How large is the memory footprint and what is the hard disk requirement?
  • RAM requirement is between 20MB and 40MB
  • Hard disk requirement is less than 20MB
What operating systems are compatible?
  • Windows XP SP3
  • Windows Vista SP2
  • Windows 7
  • Mac OS X
In what form is the installation file available? Plantronics Software can be made available to end users in any one of the following ways:
  • An installer CD (shipped with Plantronics products), which downloads the latest version of the software and initiates the installation process.
  • A user initiated installer download from www.plantronics.com/software
  • A custom .msi file created by the enterprise IT staff using the Plantronics IT Configuration and Deployment Tool and pushed to end users PCs.
How is the Plantronics Software launched? The Plantronics software runs as a process on the PC as plantronicsURE.exe. Shortcuts to the Plantronics Control Panel and Plantronics Update Manager are installed in the Start | Programs | Plantronics group. Does the Plantronics software run as a service or a process, and does it require any special privileges? The Plantronics software runs as a process and does not require any special privileges to run. If desired, IT can create a custom install package with the IT Configuration and Deployment Tool and push this out to their end users, The custom install package can include a subset of supported softphone clients for Remote Call Control, and can restrict remote updates of Plantronics Software and firmware if needed. What are the installation requirements? On Windows XP the installation must be run as a local administrator. For Windows Vista and Windows 7, the user is prompted for administrative credentials. The Plantronics software requires Microsoft .NET Framework 3.5 SP1. This prerequisite requirement is automatically checked during Plantronics Software installation. The user will be prompted to download and install the Microsoft .NET Framework 3.5 SP1 if it is not currently installed. Does the Plantronics software run as a startup application? The process will run at startup and will provide Remote Call Control using a Plantronics UC audio solution and a supported softphone. How does the Plantronics Software get updated? Can automatic updates be disabled? The Update Manager provides automatic alerts when new software and firmware updates are available on plantronics.com/software. The Update Manager can be disabled on end user systems by the using the IT Configuration and Deployment Tool. If Update Manager is disabled on end user systems, IT staff can run a local copy of Update Manager and determine when and how to deploy available updates to Plantronics Software users. How often are the updates released? Software updates will be released periodically to add features, support new Plantronics audio solutions and 3rd party softphones, and to fix software defects. Check plantronics.com/software for the latest software and updated softphone integration. How often will software defects be addressed? Software Defects will be addressed as part of ongoing Plantronics Software development. Depending on the severity level of the software defects found, Plantronics Software will be updated and made available for end user download at the discretion of Plantronics . Please contact our Technical Assistance Center at plantronics.com/support to report any issues or defects, and to check on update status. How do I deploy the Remote Call Control to my end users? Can it be pushed? Yes there are two choices:
  1. Silent Install: Plantronics Software is provided as an MSI file. This can be pushed using a login script or by group policy via a transform file. Additionally, Plantronics can also provide the “PLT Deployment and Configuration Tool” which will allow IT to create a custom MSI file allowing a selected subset of features to be installed. This tool can also be used to create an XML file that specifies and locks Plantronics device settings to create a uniform install base. This XML file can be pushed via batch or group policy as well.
  2. End user initiated: MSI file (bootstrap file) is launched and installed by end user.
What happens to all of my client(s) device settings in PerSonoSuite when I install the new Plantronics Software? In many cases settings are stored in the base system and will remain unchanged. However, some general software preferences settings will be reset to default values. It is recommended to check settings in the Plantronics Control Panel to ensure parameter settings are correct, and to properly set new features. Does Plantronics Software support UNIX based operating systems? Plantronics does not currently support UNIX operating systems. Any software that gets installed in our environment has to get approved by our Software Committee. Do you have someone at Plantronics that can answer specific questions about your software? Yes, please contact our Technical Assistance Center for any questions at plantronics.com/support or at 800-544-4660.