CCX 400
Entry-level business media desk phone with color touchscreen.
- Touch screen convenience with a 5" multi-touch LCD display
- Hear every nuance with award-winning Poly audio technology
- Two Gigabit Ethernet ports offer cost savings and performance benefits
- One USB port (Type A) to connect a headset
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Overview
Entry-level business media desk phone with color touchscreen
CCX 400 is the entry level or common area phone in the “next-generation” CCX family of phones. With a 5 inch color touch screen and Android 9 powered performance, this phone is easy to use and sounds great—and blocks out the background noise to keep your conversations on track.

Benefits
- Exceptional voice clarity
- Dependable and easy-to-use
- Straightforward deployment
Hear every nuance with the industry’s best sound quality featuring Poly HD Voice and Poly Acoustic Clarity. Eliminate distracting background noise with exclusive Poly Acoustic Fence
CCX 400 improves collaboration and increases productivity—always on and ready for the next call. CCX 400 combines an attractive ergonomic design with an intuitive user touch screen interface that together reduce the time spent learning new features and functions.
Easy for IT to manage with robust provisioning and management of telephony deployment and support.
400
Specifications
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User interface features
- Gesture-based, multitouch-capable capacitive touch screen
- 5-inch color LCD (720 x 1280 pixel)
- 9:16 aspect ratio
- Screen saver
- On-screen virtual keyboard
- Voicemail support
- Adjustable base height
- One USB type-A port (2.0 compliant) for media and storage applications
- Unicode UTF-8 character support
- Adjustable font size selection (regular, medium, large)
- Normal and dark mode
- Multilingual user interface including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish
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Audio features
- Poly HD Voice technology delivers lifelike voice quality for each audio path; handset, hands-free speakerphone, and optional headset
- Poly Acoustic Clarity technology providing full-duplex conversations, acoustic echo cancellation and background noise suppression
- TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
- Frequency response—150 Hz—7 kHz for handset, optional headset and handsfree speakerphone modes
- Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC
- Individual volume settings with visual feedback for each audio path
- Voice activity detection
- Comfort noise generation
- DTMF tone generation (RFC 2833 and in-band)
- Low-delay audio packet transmission
- Adaptive jitter buffers
- Packet loss concealment
- OPUS support
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Headset and handset compatibility
- Dedicated RJ-9 headset port
- Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
- Compliant with ADA Section 508 Subpart B
- 1194.23 (all)
- Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
- Compatible with commercially-available TTY adapter equipment
- USB headset support
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Network and provisioning
- SIP protocol support
- SDP
- IETF SIP (RFC 3261 and companion RFCs)
- Two-port gigabit Ethernet switch
- 10/100/1000Base-TX across LAN and PC ports
- Conforms to IEEE802.3-2005 (Clause 40) for Physical media attachment
- Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
- Manual or dynamic host configuration protocol (DHCP) network setup
- Time and date synchronization using SNTP
- FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments
- Provisioning and call server redundancy supported *
- QoS Support—IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DHCP
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VLAN—CDP, DHCP VLAN discovery, LLDP-MED for VLAN discovery
- Network address translation support for static configuration and “keep-alive”
- SIP signaling
- RTCP and RTP support
- Event logging
- Syslog
- Hardware diagnostics
- Status and statistics reporting
- IPv4 and IPv6
- TCP
- UDP
- DNS-SRV
- * Planned localization
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Security
- 802.1X authentication and EAPOL Media encryption via SRTP
- Transport layer security (TLS)
- Encrypted configuration files
- Digest authentication
- Password login
- Support for URL syntax with password for boot server address
- HTTPS secure provisioning
- Support for signed software executables
-
Power
- Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 3) 13 W (Max)
- External Universal AC/DC Adapter (optional) 5 VDC @ 3 A (15 W)
- ENERGY STAR® rated
-
Regulatory approvals **
- Australia RCM
- Brazil ANATEL
- Canada ICES and NRTLc
- EEA CE Mark
- Eurasian Customs Union EAC
- Indonesia SDPPI
- Japan VCCI
- Mexico NYCE
- NZ Telepermit
- Saudi Arabia CITC
- South Africa ICASA
- South Korea KC
- USA FCC and NRTL
- ** Planned compliance
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Safety
- UL 62368-1
- CAN/CSA C22.2 No. 62368-1-14
- EN 62368-1
- IEC 60950-1 & IEC 62368-1
- AS/NZS 62368-1
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EMC
- FCC Part 15 Class B
- ICES-003 Class B
- EN 55032 Class B
- EN 55024
- CISPR32 Class B
- VCCI Class B
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Operating system
- Android 9
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Operating conditions
- Temperature: 0 to 40 °C (+32 to 104 °F)
- Relative humidity: 5% to 95%, noncondensing
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Storage temperature
- -40 to + 70 °C (-40 to + 160 °F)
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CCX 400 business media phone comes with:
- Console
- Handset with handset cord
- Network (LAN) cable—CAT-5E
- Desk Stand
- Setup Sheet
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Size
- 18.1 cm x 21.5 cm x 5.0 cm WxHxD
- 7.1 in x 8.5 in x 2.0 in WxHxD
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Part number
- 2200-49700-025 CCX 400 Business Media Phone. Open SIP. PoE. Ships without power supply
- 2200-49700-019 CCX 400 Business Media Phone. Microsoft Teams/SFB. PoE. Ships without power supply
- 2200-49703-001 CCX 400 wall mount kit
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Weight
- Unit weight: 1.043 kg (2.23 lbs)
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Master carton quantity
- Ten (10)
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Warranty
- One (1) year
400
Reviews
400
Resources
Poly CCX Microsoft Teams edition comparison matrix
Download Comparison GuideQuick Tips for Poly CCX Business Media Phones with Microsoft Teams
Download BrochureCCX Open SIP edition Comparison Matrix
Download Comparison GuideFind all Compatible Headsets
Enter the phone model in the Device or Host name field in the online compatibility guide
Learn MorePoly CCX Open SIP for Zoom Phone
Download Comparison Guide400
Support
Find our resources, downloads, and software, or contact support for more assistance.
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