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Customer Service Solutions

Poly's flexible solutions give your customers what they need.

Overview

Happy customers start with super service solutions

Hybrid working is now business as unusual for the call center. You get to hire the best talent regardless of location, and your employees get flexibility to work in home or office. Best of both worlds. But more than ever, that successful hybrid or distributed office needs customer service representatives (CSRs) to keep your organization connected to your customers. And there’s the challenge: How do you increase service levels with a remote team on multiple platforms? With crystal clear audio and video? And how do you maintain quality of service across multiple environments and endpoints? Poly’s got your back. Our solutions enable your team to provide the highest quality communications experience to you, your people, and your customers.

Solutions

Customer Service: Office

Enjoy all day comfort and effortless control with the EncorePro 525 corded headset. Pair with the MDA500 QD Series corded switcher for QD headsets and a Poly Studio P5 camera for seamless audio and video.

Customer Service: Hybrid (Work from Home/Office)

Enjoy all day comfort and effortless control with the EncorePro 525 corded headset. Pair with the DA85 Audio processor and Poly Studio P5 camera for seamless audio and video.

Outbound sales

Focus on your customer with a Savi 8220 UC noise canceling wireless headset that blocks out distracting background noise. Pair with the VVX 350 6-line, midrange IP desk phone.

IT Help Desk

Keep the focus on your conversation, not background noise with the Voyager 4320. This wireless headset with Acoustic Fence technology gives you the perfect balance of noise block and audio comfort. 

Customer Success

Enjoy the award-winning, lightweight design and superior audio of the EncorePro 700 Series USB corded headset paired with the DA85 USB audio processor.

Products

eBook

The hybrid work era: Call centers take on a new role

Today’s changing times call for a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly introduces three ways you can help your CSRs deliver great service, wherever they’re working.

Explore all Customer Service Products

  • Savi 8200 Office & UC
    Savi 8200 Office & UC
    $412.95
    Savi 8200 Office & UC
    $412.95
    Wireless DECT™ headset system

    Make every conversation clear with the Savi 8200 Office Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.

  • Savi 7300 Office Series
    Savi 7300 Office Series
    $319.00
    Savi 7300 Office Series
    $319.00
    Ultra-secure wireless DECT™ headset system

    Armor up with Savi 7300 Office Series to keep conversations private. The ultra-secure DECT™ wireless headset is the perfect choice for financial, medical, government and contact centers or anywhere sensitive conversations happen.

  • Voyager 4300 UC Series
    Voyager 4300 UC Series
    Voyager 4300 UC Series
    Bluetooth Office headset

    Free your workers from their desks with the perfect entry-level Bluetooth® wireless headset. Meet the Voyager 4300 UC Series. It’s everything your teams need to stay productive and connect to all their devices whether at home or in the office.

  • EncorePro 700 Series
    EncorePro 700 Series
    EncorePro 700 Series
    Customer Service Headset

    The highest performance headsets for highest performing employees deliver award-winning design, luxurious comfort, and a premium look and feel.

  • EncorePro 500 Series
    EncorePro 500 Series
    EncorePro 500 Series
    Smarter headsets for contact centers

    The all-day comfort, reliability, and durability our EncorePro Family is known for, with the addition of built-in call control. The EncorePro 500 USB Series is ready for every call because every call matters.

  • EncorePro 300 Series
    EncorePro 300 Series
    $79.95
    EncorePro 300 Series
    $79.95
    Contact Center Headsets

    Give your contact center teams all they need, with Plantronics EncorePro 300 Series headsets. Get high-quality audio, all-day comfort and proven durability.

  • DA Series
    DA Series
    DA Series
    Smarter digital adapters for Poly QD headsets

    USB audio processor that connects QD equipped headsets to PC

  • MDA500 QD Series
    MDA500 QD Series
    $199.95
    MDA500 QD Series
    $199.95
    Corded Switcher/Mixer for Quick Disconnect (QD) Headsets

    MDA500 QD Series of audio processors seamlessly integrate mixed-call environments for an improved customer experience, feature easy-to-use call controls and improves Customer Service Representatives (CSRs) training.

  • VVX 350
    VVX 350
    VVX 350
    6-line, mid-range IP desk phone

    Six-line, mid-range IP desk phone with color display

  • Poly Studio P5
    Poly Studio P5
    $106.95
    Poly Studio P5
    $106.95
    Professional Webcam

    Look so good that you’ll crush every meeting with the Poly Studio P5 webcam, built for those serious about quality video. Fine-tuned Poly optics do wonders for your professional image, no matter where you work, with brilliant colors and incredible clarity. The rugged design makes this webcam perfect for professionals of all types.

Headset Services

Headset Management

Plantronics Manager Pro software allows IT to manage, update and monitor your team's headsets, even when they are working from home.

Webinars

Webinar
How to manage remote CSRs

Learn how Poly has empowered our CSRs to deliver the same customer service, whether they are in the office or working remotely.

Learn More
Webinar
Improving the customer experience, no matter where your team is

Watch an engaging panel discussion on how to secure that better customer experience by focusing on the new workspace experience.

Learn More
Webinar
Hybrid Workforce: The Transformation of the call center

Watch this roundtable discussion where experts share their insights into how the modern call center is transforming and the impact it will have on your business and employees.

Learn More

Resources

Document
79% of call centre workers in the UK want to spend some time at home and some time in an office

Looking beyond the initial disruption we experienced in 2020 and its lasting impact on the way we all work, the hybrid working movement is still a relatively new term for call centres.

Learn More
Brochure
Connected as One–Plantronics Manager Pro Guide

Get insights from your headsets with Plantronics Manager Pro.

Download Brochure
Infographic
7 tips for better call center experiences

Delivering great customer service with a distributed workforce is a challenge Poly can help you conquer. We’ll show you what it takes to create great experiences—for you, your staff, and your customers.

Download Infographic
Blog
Contact Center Blog

Back to the Office – Ready, Steady, Slow!

Learn More
eBook
The hybrid work era: Call centers take on a new role

Today’s changing times call for a shift from in-person service to a hybrid model of home and office working. In this eBook, Poly introduces three ways you can help your CSRs deliver great service, wherever they’re working.

Download eBook
Infographic
Find out if quick disconnect headsets are right for your call center

If your CSRs are fielding calls in the office and at home, they need devices that connect easily to their favorite platforms, wherever they’re working. We’ve got plenty of great options for a future-proof solution.

Download Infographic
Infographic
3 ways to help CSRs do their best work

Your remote customer service reps (CSRs) maintain the lines of communication with your company’s most vital asset: the customer. Have you set them up for success? We’ll show you how.

Download Infographic
Brochure
Poly solutions guide for call centers

These days, many call center employees—customer service reps (CSRs), IT, Sales, and others—are working from home. Some are working in a hybrid capacity. They all need the right tools to help them do their best work and deliver amazing customer experiences.

Download Brochure
Blog
How COVID-19 is Redefining the Contact Center

Learn how organizations have adapted their call centers in the newly remote landscape that followed Covid-19. They’re meeting the challenges of their new reality: business as unusual.

Learn More
Next Steps

Connect with us today

Ready to deploy a world-class communications solution? Poly is here to help. Contact us or a certified partner in your area today to get started.