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Savi W430/W440 Troubleshooting: Avaya one-X Communicator ring and DTMF tones distorted

Article ID:
000011058

Question

The ring tone is distorted on incoming Avaya one-X Communicator calls, as well as when I enter numbers to dial or in call in the application via keyboard or mouse click. What can I do?

Answer

Upgrade to Avaya One X Communicator 6.1 SP5.  This update addresses issues with the way the application deals with the headset sampling rate.