Skip to content

USB Headset Troubleshooting: No Call Control with Avaya Aura Agent Desktop (AAAD)

Article ID:


I do not get call control with my Plantronics USB headset when used with Spokes 2.8/Hub 3.0 and Avaya Aura Agent Desktop (AAAD). What is the issue?


For call control to work, you will need AAADHeadsetSupport.msi, in addition to Hub/Spokes 2.8. You can download the msi file from