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Article ID: 000026316
Last Modified Date: 05/15/2021
Access Level: Public

Entera Troubleshooting: Cannot Hear Caller

When I answer a call on my Entera HW121N-USB/HW111N-USB, I am unable to hear the caller. How can I fix this issue?
To fix this issue:
  • Ensure that the USB adapter is set as the default audio device on your computer. To learn how to set HW121N-USB/HW111N-USB as the default audio device, click {ArticleLink Urlname="Computer-Headsets-How-to-Set-the-Headset-as-the-Default-Audio-Device" Label="here"}.
  • Ensure that the volume is not too low. Press the volume up (+) button to increase the volume.