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Article ID: 000026333
Last Modified Date: 05/15/2021
Access Level: Public

Entera Troubleshooting: Headset not Responding to Button Presses

My headset does not respond to button presses. What is the reason?
When the PC goes into a standby or hibernation mode, the USB adapter is no longer powered on. Ensure that the PC is in an active state for the headset buttons to respond.