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Article ID: 000032078
Last Modified Date: 06/07/2021
Access Level: Public

CT14 Troubleshooting: Searching Appears on Display

CT14: What to Do if "Searching" Comes Up on the Display
These are the steps you can follow if your dial pad says "Searching" on the display and it doesn't respond to any key press:  
  1. Unplug the power cord from back of the base.
  2. Unplug the battery from the handset and wait 15 seconds.
  3. Plug the battery back in.
  4. Plug the power cord back in to the base.
  5. Wait 30 seconds and you should see the message " Registration Complete"
    If it takes longer than 30 seconds or you see "Registration Failed," please follow these steps or see pages 13 and 14 in your user guide: Resetting the Dial Pad If you are having trouble with a particular dial pad or if you want to replace a dial pad, first clear the registration information from the base and the dial pad.
  1. Press and hold the End and # buttons for at least five seconds.
  2. Select "Base Unavailable."
  3. Select the base you want to de-register from, and press the Sel button.
  4. The phone will ask you to confirm the de-registration.  Select Yes.
  5. The dial pad deletes its own base information without contacting the base.  If the dial pad was registered to only one base, it displays the message "Dial Pad not registered - place dial pad on base to register.  See your Owner's Manual for help."  If the dial pad is still registered to another base, it searches for the other base and then returns to standby.
Re-registering the Dial Pad After the dial pad is de-registered, you must re-register the dial pad before you can use it.
  1. Place the dial pad in the base cradle for several seconds.
  2. When the dial pad has registered to the base, the LCD will display the message "Registration complete," then show the dial pad number.
    If the display shows the message "Registration failed," try the process again.