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Article ID: 000041511
Last Modified Date: 12/10/2021
Access Level: Public

VTX1000: Unable to complete a call when connected through an Omni Secure Terminal

The L3 Communications device - Omni Secure Terminal is an encryption unit that utilizes a modem connection.
Because the VTX1000 wideband connection to another VTX1000 also uses a modem the call will not complete.
 
To resolve this and allow call connection through the Omni device the Wideband Mode on both of the VTX1000's must be disabled.
 
To Turn Wideband Off on the VTX 1000:
 
1. Press the MODE soft key 2. Press the OFF soft key 3. Press the BACK soft key to return to the Call Screen All software versions.