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Article ID: 000045376
Last Modified Date: 12/08/2021
Access Level: Public

Why can't m100 perform far-end camera control in a call with ViewStation FX

When Polycom Telepresence m100 calls Polycom ViewStation FX, far-end camera control (FECC) does not work.  When dialing from the same Telepresence m100 system to an HDX, FECC works as expected.
Although the ViewStation FX is not included on the Telepresence m100 interoperability chart (m100 release notes) and was not included in SQA testing scope, Polycom has determined that this issue should be resolved and have committed to having the fix in a future m100 software build, currently scheduled for May 2012 (subject to change).   Workaround :  none   REFERENCE:  SR# 1-142461414 / VIDESC-7773 / CMAD-4683