Trio 8500/8800/C60 in "Zoom Rooms PC" base profile cannot be used as microphone and speaker for Poly X30/X50/G7500 running Zoom Rooms
The "Zoom Rooms PC" base profile for Trio is intended for usage with Windows or Mac-based Zoom Rooms. A Trio 8500/8800/C60 configured in the "Zoom Rooms PC" base profile will run the Zoom Rooms Controller (ZRC) application, but cannot be paired with a Poly X30/X50/G7500 as a modular room device and be used as the speakers and microphone for the Poly codec. Instead, the Trio must be configured as a modular room device (aka "Poly Controller") - see resolution below.
A Trio 8500/8800/C60 can be used as speakers and microphone, and run Zoom Rooms Controller (ZRC), for a Poly X30/X50/G7500 running Zoom Rooms (ZR) by configuring the Trio as modular room device (aka "Poly Controller"). There are two methods to configure the Trio into "Poly Controller" mode. Method 1: factory reset the Trio, and select "Poly Controller" from the initial system configuration menu. The Trio will now be available for pairing with the Poly X30/X50/G7500. See "Completing Modular Room Pairing between the Poly Trio and Poly X30/X50/G7500 " below. You may configure your Trio's other settings as needed at your convenience, after completing the modular room pairing. Method 2: if you do not wish to factory reset the Trio, you may apply the following XML configuration via the Trio web interface: <config device.set="1" device.baseProfile.set="1" device.baseProfile="Generic" device.system.mrPairMode.set="1" device.system.mrPairMode="Device" /> This will configure the Trio to be a modular room device. See "Completing Modular Room Pairing between the Poly Trio and Poly X30/X50/G7500" below. Completing Modular Room Pairing between the Poly Trio and Poly X30/X50/G7500: once the Trio 8500/8800/C60 is in modular room device mode, the on-screen UI will change to instruct the administrator to complete modular room pairing. Modular room pairing is completed from a Poly X30/X50/G7500 web GUI, in the General Settings > Device Management section. The Trio should appear as a device available for pairing. After the admin clicks the "Pair" button to pair the devices, the Poly X30/X50/G7500 will automatically start using the Trio 8500/8800/C60 microphone and speakers once paired in this fashion. Assuming the Poly X30/X50/G7500 is configured to run the Zoom Rooms application, the Trio 8500/8800/C60 will automatically launch the Zoom Rooms Controller (ZRC) application. Note: if you intend to use the Trio 8500/8800/C60 with a Windows- or Mac-based Zoom Room, configure the Trio with the "Zoom Rooms PC" base profile. The "Poly Controller" mode is only intended for use with a Poly X30/X50/G7500.