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Article ID: 000050213
Last Modified Date: 12/08/2021
Access Level: Public

Poly Sync 20 does not automatically turn off when its USB cable got disconnected from PC

The USB cable of our Sync 20 got disconnected from PC, but the device stays on. 
This feature has not yet been available in early releases of this product, but it got included in firmware version 310.2435. Please update your device via Poly Lens.