Spokes Known Issue with MDA200: No call control if connected to a PC and another device
IssueIf an MDA200 is connected to a PC, and then another device is connected to a different USB port on the same PC, call control and functionality overall are lost.
CauseSpokes only supports one active device at a time, as determined by whichever device is attached first; if an MDA200 (which does not have call control) is connected first to a PC, then it will be the active device, and additional devices attached subsequently will not be able to perform call control.
Workaround/ResolutionDisconnect all Plantronics devices, and then reattach the device on which call control is desired.
Affected Operating System(s)All versions of Windows
Affected Software Application(s)All versions of Spokes with any Spokes-supported softphone
Affected HardwareMDA200 with any other Plantronics device supported by Spokes (refer to the Spokes Install Notes).
Date Raised20 August 2012