Accessibilité Skip to content
Article ID: 000027345
Date de dernière modification: 05/16/2021
Access Level: Public

[VIDEO] How to Set Up the HL10 Lifter on the CS500/CS500XD Series

The HL10 handset lifter automatically lifts the hand receiver of your phone when you press the call control button on your headset. Follow the instructions below to set up an HL10 with your CS500 series system. Please note that if you do not have the HL10 lifter or an EHS cable you will not get a call notification alert.

User-added image

Click on the image above to see a video on how to set up and use your CS500 series system with an HL10 handset lifter.
You will need:
Image of the HL10Image of the telephone interface cable (TIC)
To set up the handset lifter:
Image of how to setup the HL10 with the CS500 series base
  1. Unplug your phone's handset.
  2. Plug one end of the telephone interface cable (TIC) into the phone's handset port and the other end into the back of the CS500 series base.
  3. Plug your phone's handset cable into the box in the middle of the TIC.
  4. Firmly press the handset lifter power cord into the handset lifter jack.
  5. With the phone's handset on the hook, slide the handset lifter arm under the handset until the lifter base touches the side of the phone and the handset earpiece (see below).
    Image of how to mount the HL10
  6. While wearing your headset, press the call control button on your headset to activate the lifter.
  7. If you do not hear a dial tone, skip to the section titled "Troubleshooting No Dial Tone." If you do hear a dial tone, the lifter is set correctly and needs no adjustment. Proceed to step 5.
  8. Set the lifter by removing the protective strips from the mounting tape on the underside of the lifter (see below), then gently place the lifter on the desk phone in the pre-determined position. Press firmly to adhere.
    Image of how to mount the HL10
Troubleshooting No Dial Tone:
  1. If you do not hear a dial tone, raise the lifter height switch to the next highest position (see below).
    Image of the HL10 height adjustment switch
  2. While wearing your headset, press the call control button on your headset to activate the lifter.
  3. If you do not hear a dial tone, repeat steps 1 and 2 of this procedure until you do.
  4. If you hear a dial tone, mount the handset lifter as described in step 5 of the setup instructions above. 
To install the additional parts, if necessary:
Extender Arm Use the extender arm when the handset lifter needs additional stability lifting and returning the handset to the cradle.
  1. Slide the extender arm onto the lifter.
  2. Stabilizers can be shifted left and right.  Position stabilizers on outsides of the handset to gently grip the phone.

    Image of the HL10 extender arm setup
Ringer Microphone Use the ringer microphone only when the telephone speaker is not located directly under the handset.
  1. Remove the cover from the ringer microphone jack on the back of the lifter.
  2. Connect the ringer microphone plug.
  3. Place the ringer microphone over the phone speaker.  Remove the adhesive tape and attach.

    Image of the HL10 ringer mic setup
Nortel Phones Only Image of the HL10 Nortel accessory setup