Accessibilité
Skip to content
Poly has joined the HP family! From August 7, 2023, Poly Support contact options will connect you to HP. This portal will be live until November, when we'll move to the HP Customer Support site.
Article ID: 000032046
Date de dernière modification: 08/15/2022
Access Level: Public
Voyager Pro UC (B230/B230-M): Headset doesn't detect when I'm wearing it
My Voyager Pro UC (B230/B230-M) does not answer calls when I put it on or transfer call audio to the phone when I take it off. What can I do?
Issue
The headset sensors may not be detecting the wearing state properly.
Resolution
- The Voyager Pro UC does not automatically answer your mobile phone calls when you put on the headset
- The headset does not transfer the call audio to your mobile phone when you take off the headset mid-call
The headset sensors may not be detecting the wearing state properly.
Resolution
- Try "Voyager-Pro-UC-How-to-Reset-the-Sensors-US"
- If that does not correct the issue, contact Poly Support