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Article ID: 000045619
Date de dernière modification: 12/15/2021
Access Level: Public

Sound Structure and HDX8000 integration does not pass audio to or from the far end in a point to point video call

DESCRIPTION:  A support call from the field revealed that a point to point video call cannot transmit or receive audio when a Sound Structure device is integrated with an HDX8000 via the CLINK cable.  
RESOLUTION:  
The audio issue was resolved by dragging and dropping the Conference link inputs from C16 (bus id:1) to C16 (bus id:2) in the wiring page.
 
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