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Article ID: 000052494
Date de dernière modification: 12/15/2021
Access Level: Public

PRMM: Media Service Agent greyed out

When trying to get the “Media Services Agent” working on a PRMM portal you may find that the option is greyed out. (see attachment)
Checking the licences the “Polycom Media Service Agents” licence is found to exist.
The solution: A licence is required for the “Media Director Access”. -           Apparently the “Media Director Access” is required for any CDN
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