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SaaS (Plantronics Manager/Plantronics Manager Pro) Release Notes

Identifiant de l'article:

000027280
Plantronics Hub (client software)
Please see the Plantronics Hub Release Notes for detailed information on newly added Plantronics Hub features and newly supported softphones and devices.  Some Plantronics Hub features may be included in this document if/when they have a direct impact to enterprise deployments and functionality.


Plantronics Manager Pro Release Notes 3.22 Update

May 26, 2021: Plantronics Manager Pro 3.22 Update

What's New 

General

Plantronics Manager Pro
  • Infrastructure updates
  • Added Cisco Webex softphone support

Resolved Issues
  • Added support for Bluetooth permissions policy setting on Sync 20
  • Added support for new Sync 20 device (PID 0x016D)
  • Updated Voyager Focus & Voyager 4200 FW policy settings

Known Issues
  • If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to a minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log



Plantronics Manager Pro Release Notes 3.21 - Maintenance Release Update

Apr 7, 2021: Plantronics Manager Pro 3.21 Update

Resolved Issues
  • Corrected display of naming for saved Device Distribution reports
  • Corrected unknown server error when deleting BT600 devices
  • Enhanced audit log to include the addition or removal of users from automatically generated LDAP groups

Known Issues
  • If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to a minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log

Plantronics Manager Pro Release Notes 3.21 Update

Jan 28, 2021: Plantronics Manager Pro 3.21 Update


What's New 

General

Plantronics Manager Pro
  • Infrastructure updates

Resolved Issues
 
  • Improved error handling for faulty Single Sign-On configurations
  • Resolved device inventory count discrepancies related to non-Poly devices
  • Improved average call duration calculations in User Activity Report popup window
  • Resolved BT600 PID discrepancies between Hub and PMP when paired with different headset tops
  • Resolved tenant creation issue for tenant domain names starting with ‘www’
  • Improved handling for password reset requests with expired activation links
  • Fixed save function for Table View of Softphone Adoption Reports
  • Corrected policy compliance handling for Sync devices
  • Corrected Partner API issues related to device compliance and accounting
  • Added new settings options for SAVI 7300 and Blackwire 8225 devices
  • Corrected mobile voice command default setting for SAVI 7xx devices
  • Corrections and enhancements made to user interface and report display
  • Corrected issue allowing more than 10,000 users in Device Distribution CSV report for Users with Zero devices



Known Issues
  • If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to a minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log



Plantronics Manager Pro Release Notes 3.20.1 Update

Nov 18, 2020: Plantronics Manager Pro 3.20.1 Update

What's New 

General

Plantronics Manager Pro
  • Infrastructure updates

Resolved Issues
 
  • Updated Close Conversation Limiting settings for SAVI 82xx


Known Issues
  • If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log



Plantronics Manager Pro Release Notes 3.20 Update

Oct 28, 2020: Plantronics Manager Pro 3.20 Update


What's New 

General

Plantronics Manager Pro
  • Poly Sync 20 device support
  • Automatic update on Plantronics Hub restart option made available for Apple MAC policy deployments

Resolved Issues
 
  • Corrected Device Adoption report “All Device States” filter to ensure the result set includes the sum of “Active”, “Inactive” and “Out of Service” filters
  • Corrected issue with multiple link handling in Audit Log report
  • Improved page handling when switching tabs in Softphone Adoption report
  • Improved page handling for Version Status reports
  • Corrected issue where Plantronics Manager FW retraction notifications were not being sent
  • Corrected Audit Log issue where the creation of Saved Reports did not include the name/type of the originating report


Known Issues
  • If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log



Plantronics Manager Pro Release Notes 3.19.1 Update

Sep 24, 2020: Plantronics Manager Pro 3.19.1 Update

What's New 

General

Plantronics Manager Pro  
  • SAVI 8200 AERs settings support added

Resolved Issues
 
  • Clarified process description regarding the deployment of updates from a local source
  • Corrected date-handling to address inconsistencies related to policy compliance reporting
  • Correction to Voyager Focus 2 ringtone settings configuration
  • Corrected time display issue for End of Month saved reports
Known Issues
  • If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log



Plantronics Manager Pro Release Notes 3.19.0 Update

Aug 20, 2020: Plantronics Manager Pro 3.19.0 Update

What's New 

General

Plantronics Manager Pro
  • Added the ability to configure administrative reporting settings for the Savi 8200 Series.

Resolved Issues
 
  • Fixed an issue with the data retention process not deleting users.
  • Addressed a general time-zone handling issue in reports that caused misleading or incorrect results.
  • Modified the names of specific device settings to be consistent across products.
  • Removed the Eagle Eye Mini camera from the Device Adoption report since there is currently no call information associated with the camera.
  • Corrected multiple issues with hyperlinks not working as expected after the recent move from plantronics.com to poly.com.
  • Filtering on Software|Build in Host Inventory now works as expected.
  • Ensure the policy type dropdown remains disabled after a page refresh.
  • Added entries to the Audit Log report when reports are scheduled and/or emailed.
  • General UI fixes and improvements to reports and inventory.

Known Issues
  • If the MS Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log




Plantronics Manager Pro Release Notes 3.18.0 Update

June 30, 2020: Plantronics Manager Pro 3.18.0 Update


What's New 

General

Plantronics Manager Pro
  • Support in inventory and in the appropriate Asset Management and Adoption reports for the EagleEye Mini USB Camera

Resolved Issues
 
  • Modified software update notifications to remove the build date of releases, since that does not typically correspond to the official product release date.
  • Eliminated “Habitat Soundscaping” and “PLT Status Indicator” from the Softphone Adoption report.
  • Added the ability to filter on Poly and Plantronics devices in reports to support the EagleEye Mini USB camera.
  • Fixed links that were broken as a result of moving the corporate web site to poly.com.
  • Modified the behavior of the “Copy Policy” icon to always be visible when viewing policies. This was changed to address inconsistencies in visibility between different browsers.
Known Issues
  • If the Microsoft Office “Safe Links” feature is enabled, the link that is included in the email when a primary admin email address is modified may appear to be invalid. The email address is changed but the link does not take you to the login page as expected. To work-around this issue you can copy and paste the link provided in the mail and use it directly in your browser.
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log

Plantronics Manager Pro Release Notes 3.16.0 Update

April 7, 2020: Plantronics Manager Pro 3.16.0 Update
What's New 

Resolved Issues
  • Added the ability to copy a firmware policy from the firmware policy table view.
  • Corrected the firmware update notification to include the number of devices (vs the number of unique firmware versions)
  • Fixed performance issues related to the aggregation of report data which caused potential delays in how quickly data was surfaced in reports.
  • Fixed authentication issues with legacy hubs and with hosts associated with multiple users.
Known Issues
  • Reports of slow page load times, particularly in reports that use Call Summary data in environments with high call volumes. If you experience performance issues with reports, we recommend that you reduce the amount of data that requires run-time processing by doing one or more of the following:
    • Reduce the time period used for filtering the report.
    • Reduce the data retention period in Admin Preferences down to the minimum of 6 months. 
    • Create scheduled reports that run after hours.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Turning off group auto-creation not showing up in audit log
 
Earlier Versions of Plantronics Manager/Plantronics Manager Pro
  • Earlier versions of the release notes can be found here.