Issue with PC's with Intel Audio Controllers

Audio (Transmit and/or Receive) is degraded or lost when using a USB audio enable product on PCs that include Intel ® Smart Sound Technology (Intel® SST) version 10.23.xxxxx. dated 12/12/2019
Intel Community web link:- https://community.intel.com/

Expected Solution
Poly is working with Intel with the expectation that Intel will provide a driver update to their customer base.
Poly’s ticket Number with Intel 05248028

Workaround:-

From “Start” type Device Manager and click open
From Device Manager, pop-up expand “Sound, Video and Game Controllers”

Select Intel® Smart Sound Technology for USB Audio
From the Intel® Smart Sound Technology for USB Audio pop-up window select the “Driver” Tab
Click on “Disable Device”

Poly Contact: https://support.polycom.com/content/support/contact-us.html