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Article ID: 000031460
Date de dernière modification: 08/19/2022
Access Level: Public

CS50-USB/CS60-USB Troubleshooting: Noise/Distortion/Echo

I hear strange noises on my CS50-USB headset.  What should I do?
If you hear strange noises in your CS50-USB/CS60-USB headset,
  1. Make sure the speak (transmit) level is not too high. Click Here to learn how to adjust the volume.
  2. Double-check that the battery has a full charge. A full charge on a drained battery can take up to 3 hours. Click Here for charging information.
  3. Unplug the headset from the USB port, and then unplug the power supply.  Wait 10 seconds, and then reconnect.
    1. Try resetting and resubscribing the unit. Click Here for instructions.
If you continue to hear noise, it might be due to electrical interference. Electrical problems generally sound like steady or pulsing hums rather than static, white noise, or echoes. Electrical interference can be caused by the following: Intermittent buzzing can be caused by electrical equipment located in the immediate area of the telephone and headset system, such as computers, speakers, fax machines, wireless routers, surge protectors, etc.  Frequently, power cords and cables that are bundled together will cause buzzing. The best solution is to keep this type of equipment as far from the headset as possible.