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Identifiant de l'article: 000031723
Date de dernière modification: 05/15/2021
Access Level: Public

USB Headset Troubleshooting

My USB headset is not performing as it should. Is there anything I can do to help this?
If you are experiencing issues using your USB headset, try the following: 
  1. Unplug the headset from the PC's USB port and reboot the computer. Do not just restart - perform a complete system shutdown and then turn back on, as this will help clear the memory in the USB ports.
  2. Plug the headset directly into the PC and not into a hub or docking station. If you are using a desktop, plug your headset into a rear USB port if applicable.
  3. Make sure the headset is selected as the default device in the PC under both the Sound Recorder and Playback options.
  4. Under the Playback tab, right click the headset and click the Properties option.
  5. In the Properties menu go to the Advanced tab, and uncheck the box that says "allow applications to take exclusive control of this devices". Click Apply and then Okay.
  6. Do the same within the Recording tab.
If after performing these steps you continue to experience poor audio quality or no audio at all from the headset, the next step is to contact our Technical Assistance Center.