Article ID: 000032965
Date de dernière modification: 12/09/2021
Access Level: Public
Long DTMF Tone | High Pitched Noise | Long Beep from Trio 8800, 8500 phones when dialing to a bridge
Problem: 1. Dial into conference bridge.
2. Enter the conference ID.
3. Observe that DTMF continues to play. Expected Results:
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Trio 8500 should not continoiusly play DTMF tone after entering conf ID in AVMCU call Observed Results:
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Trio 8500 continoiusly play DTMF tone after entering conf ID in AVMCU call or when prompted by IVR Additional Notes/ Analysis Done:
1005130747|so |2|00|soToneStop: Stopping dsp se 0x45d3900 (). [0x0]
1005130747|so |2|00|soToneStop: Stopping dsp se 0x45d3900 (). [0x0]
1005130747|so |2|00|soToneStop: Stopping dsp se 0x45d7600 (). [0x0] This can be seen consistenly throughout their affected logs. I’ve seen these lines before, but not in this high quantity as here.
2. Enter the conference ID.
3. Observe that DTMF continues to play. Expected Results:
===========
Trio 8500 should not continoiusly play DTMF tone after entering conf ID in AVMCU call Observed Results:
===========
Trio 8500 continoiusly play DTMF tone after entering conf ID in AVMCU call or when prompted by IVR Additional Notes/ Analysis Done:
1005130747|so |2|00|soToneStop: Stopping dsp se 0x45d3900 (). [0x0]
1005130747|so |2|00|soToneStop: Stopping dsp se 0x45d3900 (). [0x0]
1005130747|so |2|00|soToneStop: Stopping dsp se 0x45d7600 (). [0x0] This can be seen consistenly throughout their affected logs. I’ve seen these lines before, but not in this high quantity as here.
This is a software bug fixed in 5_7_2_3205_AB for AVMCU and 5.9.3.7955 for IVR
Fix Description: wrong to set dtmfLclTimerValid to false when tone still on. change the place to reset dtmfLclTimerValid