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Article ID: 000032965
Date de dernière modification: 12/09/2021
Access Level: Public

Long DTMF Tone | High Pitched Noise | Long Beep from Trio 8800, 8500 phones when dialing to a bridge

Problem: 1. Dial into conference bridge.
2. Enter the conference ID.
3. Observe that DTMF continues to play. Expected Results:
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Trio 8500 should not continoiusly play DTMF tone after entering conf ID in AVMCU call Observed Results:
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Trio 8500 continoiusly play DTMF tone after entering conf ID in AVMCU call or when prompted by IVR Additional Notes/ Analysis Done:
1005130747|so |2|00|soToneStop: Stopping dsp se 0x45d3900 (). [0x0]
1005130747|so |2|00|soToneStop: Stopping dsp se 0x45d3900 (). [0x0]
1005130747|so |2|00|soToneStop: Stopping dsp se 0x45d7600 (). [0x0] This can be seen consistenly throughout their affected logs. I’ve seen these lines before, but not in this high quantity as here.
This is a software bug fixed in 5_7_2_3205_AB for AVMCU and 5.9.3.7955 for IVR Fix Description: wrong to set dtmfLclTimerValid to false when tone still on. change the place to reset dtmfLclTimerValid