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Article ID: 000033721
Date de dernière modification: 09/08/2022
Access Level: Public

Can you use Trio 8500/8800 & Visual+/Visual Pro for Microsoft Teams video calls?

Visual+ or VisualPro is overall not supported when Trio is using Teams mode (base profile).
In such scenario Trio can be used for Microsoft Teams as audio only solution.

Visual+ or Visual Pro is supported only in generic or Skype mode on Trio.
 
All possible usage scenarios for MS Teams and Trio are listed here:
http://blog.schertz.name/2019/08/poly-trio-with-microsoft-teams/   Please note that different cameras can be used across different solutions. Please verify documentation.   It is advised for a customer to contact Poly sales representative or reseller to see what is the best option to utilize the current equipment by the customer and to check what additional hardware & licenses might need to be purchased.   Following link can be used for additional reference about "Poly Trio Video Solutions" https://www.poly.com/content/dam/www/products/video/doc/poly-trio-video-solutions-ds-en.pdf

F
or possible ways to use Trio with MS Teams please see here:
http://blog.schertz.name/2019/08/poly-trio-with-microsoft-teams/