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Article ID: 000052756
Date de dernière modification: 12/10/2021
Access Level: Public

Must Tap "Join" Button Multiple Times When Attempting to Join a Microsoft Teams Audio Only Meeting From Trio 8800

An issue may occur where joining a Microsoft Teams meeting from a Trio 8800 in Skype base profile may take multiple attempts before the Trio actually connects to the meeting.
It was found that the Microsoft Teams gateway was responding to the Trio's SIP INVITE with a 500 Internal Server Error message. The customer was referred to Microsoft for further troubleshooting and Microsoft made a server side change to correct the issue.