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Article ID: 000034406
Date de dernière modification: 09/15/2022
Access Level: Public

Provisioning Phones to RealPresence Resource Manager

This document series covers the process of Provisioning Phones with RealPresence Resource Manager.  Provisioning phones can be a multistep process that may include the following tasks: Not what you're looking for?  Please check the  Additional Documents section for related documentation.

Provisioning Phones

Phones can either auto discover the provisioning server (RealPresence Resource Manager) via DHCP, or be statically configured with the provisioning server address. Once a phone is provisioned with RealPresence Resource Manager it will receive some default configuration which includes a new admin password for the phone.  The new admin password for your phone will be 789 once successfully provisioned.

Configure the phone to auto discover the provisioning server

Phones are able to use DHCP to auto discover the provisioning server, and will attempt to do so in an out-of-box or factory restored state. To configure phones to auto discover a provisioning server via DHCP:
  1. Navigate to Settings > Provisioning Server on the Web Configuration Utility of the phone.
  2. Expand the DHCP Menu heading.
  3. Configure Boot Server to one of the following:
    • Custom+Opt66 (default) - The phone will parse the custom Boot Server Option first, or Option 66 if the custom Boot Server Option is not present, when discovering its provisioning server.
    • Option66 - The phone will parse Option 66 when discovering its provisioning server.
    • Custom - The phone will parse the custom Boot Server Option when discovering its provisioning server.
  4. (Optional) Configure the Boot Server Option (only applicable if the configured Boot Server option includes Custom, supported range is 128 - 255)
    The default Boot Server Option will be 160 in the case of OpenSIP SKU phones, or 161 in case of the Lync SKU phones.
  5. (Optional) Configure the Option 60 Format. This controls how the phone identifies itself to a DHCP server for Polycom-specific options that must be returned.
The format of the address supplied via the DHCP Options is important, and should contain the following elements:  protocolcredentials, and  address.   Keep in mind that if you do not specify the protocol or credentials via the DHCP Option then they will be assumed by the phone's configuration.
http(s)://username:password@hostname_of_rprm.domain.tld/phoneservice/configfiles/

Configure the phone with a statically assigned provisioning server

Phones are able to use a statically assigned provisioning server.
To configure phones with a statically assigned provisioning server:
  1. Navigate to Settings > Provisioning Server on the Web Configuration Utility of the phone.
  2. Expand the Provisioning Server heading.
  3. Configure Server Type to HTTP or HTTPS.
    Polycom recommends that you use the HTTPS protocol, especially when managing over 400 phones, to enhance the performance and security of the provisioning process.
  4. Configure the Server Address to direct the phone to RealPresence Resource Manager phone provisioning URL.  For example:  hostname_of_rprm.domain.tld/phoneservice/configfiles/
  5. Configure Server User and Server Password to match the Provisioning Account Configuration credentials set on the RealPresence Resource Manager.
  6. Expand the DHCP Menu heading.
  7. Configure the Boot Server to Static.

Additional Documents

This article is part of a series.  Other articles in this series include:
RealPresence Resource Manager documentation:
  • RealPresence Resource Manager Operations Guide (See attachment)
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