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耳机支持的软电话

Poly 与业界领先的网络电话提供商合作,确保与我们的统一通信 (UC) 产品集成和兼容。针对   UC 优化的 Poly 产品通过耳机提供远程呼叫控制 (RCC) ,包括–呼叫应答 / 结束,静音,音量控制, 在某些产品和网络电话中,闪存功能–就在耳机上,下面列出了网络电话。

使用 Plantronics Hub 根据 需要提供 RCC ,并通过在任务栏上轻松显示静音和电池状态来增强用户体验。

Plantronics Hub 还与 Plantronics Manager Pro 配合使用,为您的 IT 员工提供了一个易于使用的工具来配置和管理整个企业的设备。  在某些 Plantronics Manager Pro 报告中,提供了有关 Poly 开发的集成的其他网络电话见解, 有关这些网络电话相关报告的完整列表,请参见 此处

如果您的网络电话或会议平台未列在下方,则您的 Poly 耳机仍将作为音频设备兼容,但 RCC 将无法工作。  不支持 Plantronics Manager Pro 网络电话相关报告。

Manufacturer Softphone Version Operating System

Plantronics Hub Required?

Plantronics Developed Integration

Partner Developed Integration (see below)

8x8

Virtual Office Desktop

v3.8 and higher

Windows

 

 

2

Alcatel-Lucent Enterprise

OpenTouch Connection

v2.0 and v2.1

Windows

Yes 

 

1a

Alcatel-Lucent Enterprise

Rainbow desktop clients

v1.35. 5 and higher

Windows/macOS

 

 

2

Alcatel-Lucent Enterprise

IP Desktop Softphone

v11.0.60 and higher

Windows

Yes

 

1a

Alcatel-Lucent Enterprise

My Instant Communicator

v6.5 and higher

Windows

Yes 

 

1a

Alcatel-Lucent Enterprise

OpenTouch Conversation

v2.2 and higher

Windows

Yes

 

1a

Alcatel-Lucent Enterprise

Pimphony

v6.3 and higher

Windows

Yes 

 

1a

Altigen

MaxCS

Version 8.5

Windows

Yes

 

1

Amazon Connect   Windows/macOS Yes Yes – refer to quick start for installation instructions   
Amazon Chime   Windows/macOS Compatible as an audio device

Avaya

one-X Communicator

V2.0.2.3

macOS

Yes

Yes

 

Avaya

Communicator

V.2.1.4.84

Windows

Yes

Yes

 

Avaya

Communicator for Microsoft Lync

v6.4.0.9

Windows

Yes

Yes

 

Avaya

Desktop Aura Agent

v7.0 31.1.13.69

Windows

Yes

Yes

 

Avaya

Equinox

v3.5.5.113.24 (macOS v3.5.5.112.18)

Windows/macOS

Yes

Yes

 

Avaya

one-X Agent

v2.5.12.0

Windows

Yes

Yes

 

Avaya

one-X Attendant

v4.0 SP6

Windows

 

 

2

Avaya

one-X Communicator

R6.2 SP13 (6.2.13.2)

Windows

Yes

Yes

 

Avaya

one-X Workplace

3.7.4.22.1

Windows/macOS

Yes

Yes

 

BroadSoft 

UC One Communicator

v22.3.1.193 configuration tips (for branded partner versions please refer to either Broadsoft or the partner to confirm compatibility)

Windows

Yes

Yes

 

Caseris

CAESAR

 

Windows

 

 

2

Cisco

IP Communicator (CIPC)

v8.6.6 and higher

Windows

 

Yes

 

Cisco

Jabber

12.5

Windows/macOS

Yes

Yes

 

Cisco

Unified Personal Communicator (CUPC)

V8.6.4

Windows

Yes

Yes

 

Cisco

WebEx Meeting

 

Windows

 

 

2

Counterpath

Bria

v4.5

Windows

Yes

 

1

Dialpad

Native Apps

v0.25.1 and above and Chrome Apps v14.7.4 and above

Windows/macOS

Yes

 

1

Esna

iLink for Cisco Jabber

v10.1.15.1429 and highere

Windows

 

 

2

Estos

ProCall

 

Windows

 

 

2

Five9

Virtual Contact Center

v8.5

Windows

 

 

2

Fuze

Desktop

v4.8.0 and higher

Windows/macOS

 

 

2

Genesys

Workspace Desktop Edition

v8.5.126.07 configuration tips

Windows

Yes

Yes

 

Genesys

Workspace Web Edition

v8.5.401.05 configuration tips

Windows

Yes

Yes

 

Genesys

PureCloud

Window (Chrome/Firefox)
macOS (Chrome/Firefox/Safari)

Windows/macOS

Yes

 

1b

GlobalIPTEL

Juggler

 

Windows

 

 

2

Huawei

eSpace

 

Windows

 

 

2

Joher

Voice Operator Panel

V2.28

Windows

 

 

2

MetaSwitch

Accession Communicator

v2.28

Windows/macOS

 

 

2

Microsoft

Lync 2015

v15.0.5127.1000

Windows

Yes

Yes

 

Microsoft

Office Communicator

R2 3.5 (3.5.6907.268)

Windows

Yes

Yes

 

Microsoft

Skype for Business 2016

v16.4834.1000

Windows

Yes

Yes

 

Microsoft

Teams

 

Windows

Yes

Yes

 

Mitel

BluStar for PC

v3.0.1876.0

Windows

Yes 

 

1a

Mitel

Connect 2017

 

Windows

Yes

 

1

Mitel

MiCloud Telepo for Desktop

v4.5 and higher

Windows/macOS

 

 

2

Mitel

MiCollab Desktop Client

v8.1 and higher

Windows/macOS

Yes

 

1b

Mitel

MiCollab Web Client for Chrome/Firefox

v8.1 and higher

Windows/macOS

Yes

 

1b

Mitel

MiVoice 2380

 v3.5.4.0

Windows

Yes 

 

1a

Mitel

MiVoice Business Console

v8.0

Windows

 

 

2

NEC

Univerge 3C

v8.7.1

Windows

Yes

 

1

NEC

Univerge SP350

v6.11.0.0 and V6.10.0.0

Windows

Yes

Yes

 

Nfon

softphone

 

Windows

 

 

2

RingCentral

Office

v9.4 and higher

Windows/macOS

Yes

 

1

SAP

Contact Center (formerly known as BCM)

v7

Windows

 

 

2

Shoretel

Communicator

v14.2 (Additional configuration required for the Shoretel TAPI Driver. Contact your system administrator)

Windows

Yes

 

 

STARFACE

Client

V6.4.3 and higher

Windows

Yes

 

1a

Swyx

SwyxIt!

v10.40.2694 and v11.10.1.0

Windows

Yes

Yes

 

Telavox

Desktop

 

Windows

 

 

2

Telepo

BCS

 

Windows

 

 

2

Unify

Circuit Desktop Client

v1.1.8505 and higher

Windows/macOS

Yes

 

1b

Unify

Circuit Web Client for Chrome/Firefox

v 1.1.8505 and higher

Windows/macOS

Yes

 

1b

Unify

OpenScape Desktop Client Personal Edition

v7 R1.47.23 and higher

Windows

Yes

 

1a

Unify

OpenScape Fusion for Office

 V1 R6.46.36

Windows

Yes

 

1a

Wildix

WMS

v3.80.31106.05

Windows

 

 

2

Zoiper

Zoiper

3.80.3110

Windows

 

 

2

Zoom

Meetings

V4.4.6 and higher configuration notes

Windows

Yes

Yes

 

集成方法

Poly 开发了集成

Plantronics 开发的集成包含在 Plantronics Hub 中,会在 Plantronics Manager Pro 中提供通话状态信息及其他报告。 有关依赖于网络电话的 Plantronics Manager Pro 报告的完整详细信息,请参阅 此处。  需要安装 Plantronics Hub。

合作伙伴开发的集成

1-  合作伙伴使用推荐的 Plantronics Hub SDK 集成类型之一( COM 或 REST )开发了集成。  需要安装 Plantronics Hub。 网络电话将显示在 Plantronics Hub 中并支持 SDK。不会为 Plantronics Manager Pro 中的网络电话相关报告提供数据。   

                1A  - 合作伙伴使用推荐的 Plantronics Hub SDK COM 方法开发了集成。 需要安装 Plantronics Hub 。  网络电话将显示在 Plantronics Hub 中并支持 SDK。不会为 Plantronics Manager Pro 中的网络电话相关报告提供数据。  

                1B  - 合作伙伴使用推荐的 Plantronics Hub SDK REST API 方法开发了集成。需要安装 Plantronics Hub。 网络电话将显示在 Plantronics Hub 中并支持 SDK。目前不会为 Plantronics Manager Pro 中的网络电话相关报告提供数据。  这些集成的优势是,能够通过多个受支持的网络电话提供 RCC 支持。

 2 - 合作伙伴使用非推荐的本机库开发的集成,不需要安装 Plantronics Hub 。  若要获得 Plantronics Manager Pro 支持,必须安装 Plantronics Hub;不会为 Plantronics Manager Pro 中的网络电话相关报告提供数据。                           

如果您是希望将 Plantronics 耳机集成到您的解决方案中的网络电话供应商,请访问 我们的开发人员站点

最后更新时间: 2020 年 2 月 25 日